DD4K - Sioux Falls - Front Desk Patient Coordinator

West Dakota Dental Partners; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement plan

Continuing education

Job summary

West Dakota Dental Partners is seeking a friendly Front Desk Patient Coordinator to join our dental team. The role focuses on creating a welcoming patient experience while managing front office operations, scheduling, communications, and administrative support.

The ideal candidate will have strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. Join our team to help patients navigate treatment plans and financial arrangements with

Qualifications

• High school diploma or GED required.
• Dental front office experience preferred.
• Knowledge of dental insurance and scheduling software preferred.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Greet and check in patients in a warm and professional manner.
• Answer phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments.
• Verify insurance eligibility and assist with benefit coordination.
• Collect patient information, consent forms, and payments.
• Maintain accurate patient records and update account information.
• Present treatment plans and discuss financial arrangements as needed.
• Coordinate patient flow and communicate effectively with clinical staff.
• Manage incoming and outgoing correspondence, including emails and text reminders.
• Maintain a clean, organized, and professional reception area.
• Support office operations and administrative tasks as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional appearance

Confidentiality

Education

High school diploma or GED

Tools

Dental scheduling software

Job description

We are seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet and check in patients in a warm and professional manner
• Answer phone calls and respond to patient inquiries
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility and assist with benefit coordination
• Collect patient information, consent forms, and payments
• Maintain accurate patient records and update account information
• Present treatment plans and discuss financial arrangements as needed
• Coordinate patient flow and communicate effectively with clinical staff
• Manage incoming and outgoing correspondence, including emails and text reminders
• Maintain a clean, organized, and professional reception area
• Support office operations and administrative tasks as assigned

Qualifications

• High school diploma or GED required
• Previous dental or medical front office experience preferred
• Knowledge of dental insurance and scheduling software preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Basic computer and data entry skills
• Professional appearance and positive attitude

Preferred Qualifications

• Experience with dental practice management software
• Bilingual skills are a plus
• Experience handling insurance verification and patient collections preferred

Skills & Competencies

• Excellent interpersonal and communication skills
• Strong attention to detail and accuracy
• Dependable and punctual
• Ability to remain calm and professional under pressure
• Team-oriented mindset
• Commitment to patient confidentiality and exceptional service

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to occasionally lift office supplies up to 20 pounds

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Continuing education and growth opportunities

Schedule

• Full-time
• Monday–Friday