Front Desk Agent

White Lodging; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) with company match

Paid time off (PTO)

Tuition reimbursement

Employee discounts

Job summary

White Lodging is opening Hotel Trinity in downtown Austin as the city’s premier Marriott Autograph Collection experience. We are seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure seamless check-in/check-out.

The role offers growth in hospitality management and guest services within a luxury setting. The Front Desk Agent will thrive in a dynamic, guest-facing environment, delivering outstanding service and maintaining security of guest information.

Qualifications

• Strong communication skills.
• Customer-first mindset.
• Able to adapt to dynamic, guest-facing environment.
• Willingness to work long hours, weekends and holidays.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Welcome and register hotel guests.
• Manage reservations and check-in/check-out process.
• Follow cash handling and accounting procedures.
• Develop knowledge of hotel staff, services, and locations.
• Assist in maintaining lobby cleanliness and security of guest information.
• Respond to guest concerns and resolve issues promptly.
• Perform other duties as assigned.

Skills

Communication

Customer service

Flexibility

Teamwork

Outgoing personality

Hospitality experience

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.

Description

Who We Are White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray. We are looking for a Front Desk Agen"tt to join our opening team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information:

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
• Medical, dental, and vision insurance — starting day 1
• Life and disability insurance
• Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.