Front Desk Agent

BENCHMARK; Austin (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Pyramid Global Hospitality is seeking a friendly Front Desk associate for the Cambria Hotel Austin Downtown to deliver outstanding guest service at check-in and throughout the stay.

You will handle guest requests, promote hotel programs, and liaise with other departments to ensure smooth operations. A fast-paced environment and weekend/holiday shifts are common, with opportunities to grow in guest services.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on guests.
• Outgoing, engaging personality.
• Computer and POS skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability for various shifts, including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit and accurate information.
• Respond to special requests and resolve issues to WOW guests.
• Promote and sell special hotel programs and packages.
• Assist other departments and communicate pertinent information to the manager on duty.
• Maintain house bank and process billing and refunds.
• Follow posting, charging, cashing checks, safe deposits procedures.
• Be knowledgeable of all emergency procedures and policies.
• Interact professionally with all hotel staff.

Skills

POS skills

Verbal & written communication

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

We are looking for a highly motivated individual to join our Front Desk team at the Cambria Hotel Austin Downtown. This role offers an opportunity to provide exceptional service and create memorable experiences for guests.

Responsibilities

• Check guests in, ensuring proper credit and accurate information.
• Respond to special requests and resolve issues to "WOW" guests.
• Promote and sell special hotel programs and packages.
• Assist other departments and communicate pertinent information to the manager on duty.
• Maintain house bank and process billing and refunds.
• Follow posting, charging, cashing checks, safe deposits procedures.
• Be knowledgeable of all emergency procedures and policies.
• Interact professionally with all hotel staff.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on guests.
• Outgoing, engaging personality.
• Computer and POS skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Availability for various shifts, including weekends and holidays.

Compensation & Benefits

Competitive hourly rate of $18‑$20 per hour, based on experience and qualifications. Benefits include health insurance, retirement plan, paid time off, and other standard hotel benefits.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years & depth of experience, certifications, and specific office location.