Front Office Agent

Riggs Washington DC; Washington (District of Columbia); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights a year at Loreグ

Employee & Family Rates

Lore Group discounts

Vacation days

Life Insurance

401K with Match

Training and Development

Meal benefits

Job summary

Riggs Washington DC is looking for a friendly Front Desk Associate to welcome guests and manage arrivals and reservations at our historic Penn Quarter hotel. You will answer calls, coordinate with other departments, and help ensure every guest has a seamless, memorable stay.

Strong communication, organization, and a positive attitude are essential, with evening, weekend, and holiday availability required. We offer competitive hourly pay plus medical, dental, vision insurance and staff discounts

Qualifications

• Experience in guest service roles preferred.
• Strong written and verbal communication skills.
• Excellent organization and multi-tasking abilities.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Greet guests in a warm, personable, sincere and friendly manner
• Process guest arrivals and departures
• Modify guest reservations as needed
• Answer phone calls, emails and guest inquiries in a timely manner
• Collaborate and communicate with all departments to ensure seamless guest satisfaction
• Comply with all company policies and procedures and maintain guest confidentiality
• Perform other duties as assigned by Front Office Leadership

Skills

Customer service

Excellent communication

Organizational skills

Multitasking

Flexibility

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Essential Functions:

• Greet guests in a warm, personable, sincere and friendly manner
• Process guest arrivals and departures
• Modify guest reservations as needed
• Answer phone calls, emails and guest inquiries in a timely manner
• Collaborate and communicate with all departments to ensure seamless guest satisfaction
• Comply with all company policies and procedures and maintain guest confidentiality
• Perform other duties as assigned by Front Office Leadership

Knowledge, Skills and Abilities:

• A minimum of 1-2 years' experience is preferred but not required
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to multitask while maintaining a positive attitude.
• Full flexibility is required to include evenings, weekends and holidays.

Compensation

$24.00 per hour

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.