Front Office Agent

Riggs D.C; Washington, Northern (District of Columbia, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (ft

6 complimentary nights a year at Lore/

Employee & Family Rates

50% employee discount at Lore hotels

401K with 5% Match

Training & Development

Complimentary Employee Meals

Job summary

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building. The front desk team welcomes guests, processes arrivals and departures, and assists with reservations to ensure a flawless stay.

We value hospitality, teamwork and professionalism. Compensation is $24.00 per hour with comprehensive benefits and opportunities for growth within the Lore Group family. This on-site role requires flexibility for evenings, weekends and holidays.

Qualifications

• 1-2 years’ guest services experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and stay composed in a busy environment.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet guests in a warm, personable, sincere and friendly manner
• Process guest arrivals and departures
• Modify guest reservations as needed
• Answer phone calls, emails and guest inquiries in a timely manner
• Collaborate with all departments to ensure seamless guest satisfaction
• Comply with policies and maintain guest confidentiality
• Perform other duties as assigned by Front Office Leadership

Skills

Customer service

Communication

Organization

Multitasking

Flexibility

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Essential Functions:

• Greet guests in a warm, personable, sincere and friendly manner
• Process guest arrivals and departures
• Modify guest reservations as needed
• Answer phone calls, emails and guest inquiries in a timely manner
• Collaborate and communicate with all departments to ensure seamless guest satisfaction
• Comply with all company policies and procedures and maintain guest confidentiality
• Perform other duties as assigned by Front Office Leadership

Knowledge, Skills and Abilities:

• A minimum of 1-2 years' experience is preferred but not required
• Strong customer service skills.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to multitask while maintaining a positive attitude.
• Full flexibility is required to include evenings, weekends and holidays.

Compensation $24.00 per hour

Benefits:

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance
• 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC

We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us. Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.