Front Office Manager

Riggs Washington DC; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights per year

Employee & Family Rates

Lore Group discount programs

401K with 5% match

Training & Development

Meal benefits

Referral Incentive

Job summary

Riggs Washington DC, located at Penn Quarter in a historic building, seeks an experienced Front Office Manager to lead the front desk in delivering exceptional guest experiences.

The ideal candidate has 3+ years of managerial hospitality experience, luxury hotel background, and strong communication and organizational skills. Proficiency in Opera, MICROS, KnowCross, and MS Office is essential for managing rates, promotions, and guest relations.

Qualifications

• Fun and welcoming personality is a MUST.
• Must have luxury hotel/hospitality experience.
• A minimum of 3 years of managerial hospitality experience.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to smile while multi‑tasking and meeting deadlines.
• Strong knowledge of MS Office, Opera, MICROS, and KnowCross.
• Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.

Responsibilities

• Ensure warm arrival and departure experience for all guests.
• Operate the Front Office efficiently and profitably per standards.
• Keep Front Office staff updated on rates, promos, and information for Riggs Washington DC.
• Schedule Front Office staff to maintain proper staffing levels.
• Anticipate guests’ needs and create memorable experiences and solutions.
• Resolve guest complaints with proper follow-up and closure.
• Collaborate with other departments for seamless guest satisfaction.
• Identify quality issues and communicate improvements to the Director of Operations.
• Train Front Office team, including coaching and counselling.
• Manage the Front Office Up‑Sell Program and drive participation.
• Comply with all company policies and procedures.

Skills

Luxury hospitality

Front Office experience

3+ years management

Communication

Organizational

Multitasking

MS Office

Opera

MICROS

KnowCross

Front office operations

Fun and welcoming personality

Tools

Opera

MICROS

KnowCross

Job description

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie‑inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

We are looking for… experienced and passionate Front Office Manager for Riggs Washington DC. Our preferred candidate must have luxury hotel/hospitality experience.

Our culture is entrepreneurial, team‑oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best‑in‑class talent leads to extraordinary results.

Our ideal candidate thrives in a non‑stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Front Office Manager Essential Functions

• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in accordance with Riggs Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Riggs Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure proper follow‑up protocol is in place and all guest issues are resolved prior to departure.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action, etc., for Front Office Team.
• Manage the Front Office Up‑Sell Program, encourage participation & growth.
• Comply with all company policies and procedures.

Knowledge, Skills and Abilities

• Fun and welcoming personality is a MUST
• Must have luxury hotel/hospitality experience.
• A minimum of 3 years of managerial hospitality experience.
• Excellent communication skills; both verbal and written.
• Exceptional organizational skills.
• Ability to smile while multi‑tasking and meeting your deadlines.
• Strong knowledge of MS Office, Opera, MICROS, and KnowCross.
• Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.

Salary Range

$65,000.00 - $75,000.00

Benefits

• Medical, Dental & Vision Insurance (for full‑time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.