Front Office Host

Hyatt Corporation; Savannah (GA); Presencial; USD 17.000 - 25.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible Spending Accounts

Disability and Life Insurance

Paid Family Bonding Time

Adoption Assistance

Educational Assistance

Hyatt hotel room nights (complimenary

Free meals in colleague dining room

Paid Time Off & Holidays

401(k) with Employer Match

Headspace subscription

Resumo da vaga

Hyatt Hotels Corporation is seeking a Host to warmly greet guests on arrival and ensure they feel welcome throughout their stay. You will manage registration, confirm guest preferences, and assist with keys and luggage while tailoring interactions to individual needs.

The role requires strong communication, basic computer skills, and the ability to stand for extended periods. Join Hyatt for comprehensive benefits and growth opportunities.

Qualificações

• Customer service experience is required or preferred.
• Strong interpersonal and communication skills.
• Basic computer systems knowledge.
• Ability to stand for long periods.

Responsabilidades

• Greets guests warmly on arrival and ensures a welcoming, positive experience.
• Manages the registration process, confirms guest information, and assists with keys and luggage as needed.
• Customizes interactions based on guest needs and preferences.
• Maintains awareness of hotel room inventory to allocate rooms accordingly.
• Recognizes Hyatt's loyalty program members and delivers friendly, informed service.
• Responds to inquiries with knowledge of hotel features and services.
• Addresses guest issues with empathy and recovery of service.
• Performs general cashiering duties and collaborates with other hotel departments.

Descrição da vaga

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.

Hosts should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions.

Responsibilities include:

• Display empathy and demonstrate listening skills in all interactions
• Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
• Tailor interactions based on guests’ needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt’s loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• General cashiering skills
• Work collaboratively and effectively with other hotel departments

Why Work at Hyatt?

• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Free Meals in our Colleague Dining Room
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

Qualifications

• The ideal candidate will have previous customer service experience and professional presentation in line with the Hyatt Regency brand
• Excellent interpersonal, organizational and communication skills
• Basic computer systems knowledge
• Ability to stand for long periods of time
• Fulfill a flexible schedule to include mornings, nights, weekends and holidays
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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