Front Desk Agent

Opal Collection; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Parking

Free Meals

Outlet Discount

Hotel Discounts

Friends and Family Discount

Job summary

The Opal Collection in Nashville is seeking a highly organized Front Desk Agent to greet guests, manage check-ins and check-outs, and deliver warm, personalized service that sets the tone for every stay. You will coordinate with bell staff, respond to guest requests, handle payments, and diffuse tense situations while upholding brand standards and professionalism.

A high school diploma or GED and prior customer service experience are preferred; excellent communication, patience, and

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent written and verbal communication required.
• Strong interpersonal and problem-solving skills.
• Ability to manage time and multi-task in a fast-paced environment.
• Experience diffusing conflicts with guests is a plus.
• Patience and good listening skills are essential.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Recognize repeat or VIP status and loyalty.
• Administer check-ins and check-outs.
• Provide front desk services to guests.
• Assign rooms and manage administrative tasks.
• Deliver mail and messages to guests.
• Process guest payments.
• Coordinate with bell service and staff management.
• Be a source of information on transport and restaurant options.
• Accommodate general and special requests.
• Diffuse conflicts or tense situations with guests.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Time management

Conflict resolution

Patience

Listening skills

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.