Front Desk Agent

The Firebrand Hotel; Whitefish (MT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

$50 rooms at any of our properties

Discount rates at spa, restaurant, and

Retail discounts

Job summary

The Firebrand Hotel, located in downtown Whitefish, is seeking a FULL-TIME Front Desk Agent to work with our Front Desk Team at $20 hourly.

We value a passion to anticipate and meet guests' needs with high levels of quality and service. English verbal communication is required; a second language is a plus. This role involves reservations, front office tasks, and coordinating with housekeeping, concierge and valet services.

Qualifications

• Excellent communication skills both in person as well as over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Former work with resort computer systems and/or RDP a plus.
• Ability to maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

Responsibilities

• Acts as a guest customer service agent, reservations and front office general worker.
• Deal closely with all aspects of the department to ensure guest satisfaction.
• Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries.
• Work closely with housekeeping, concierge and valet.
• Work with resort software, office equipment and phone switchboards.
• Be flexible and available for shifts.

Job description

The front desk is the first stop to an amazing stay! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Firebrand Hotel, located in downtown Whitefish, is seeking a FULL-TIME Front Desk Agent to work with our Front Desk Team at $20 hourly.

In our employees, we look for a passion to anticipate and meet our guests' needs and an insatiable desire to attain the highest levels of quality and service in all areas of the hotel. Interact with guests in a courteous and efficient manner, with an eye for detail and high job standards. English verbal communication skills; second language a plus.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE

Acts as a guest customer service agent, reservations and front office general worker. Deal closely with all aspects of the department to ensure guest satisfaction. Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries. Work closely with housekeeping, concierge and valet. Work with resort software, office equipment and phone switchboards. Be flexible and available for shifts.

Requirements

• Excellent communication skills both in person as well as over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Former work with resort computer systems and/or RDP a plus.
• Ability to maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

The Front Desk Agent position is expected to normally keep a 5 day a week schedule, including evenings and weekends, 40 hours per week can be expected, however it can be depending on the business needs of the front desk.

Our Company

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

Firebrand, part of Averill Hospitality, offers part- and full-time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.