Front Office Agent

Hyatt; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Hyatt in New York is seeking a Front Office Agent to welcome guests, complete registrations, and promote hotel services. You will be the first point of contact, helping guests with check-in and information about local attractions, while delivering friendly, efficient service.

This role requires strong communication, the ability to stay on your feet, and a passion for hospitality. Prior hotel front desk experience is a plus; you'll join a team dedicated to creating memorable guest experiences at

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Handle guest check-in and check-out processes.
• Communicate hotel services and promotions to guests.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt at the Front Desk.

Skills

Guest service mindset

Verbal & written comms

Stamina for standing

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization - The Beekman

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Agent. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Use your past hotel job experience to make a difference at Hyatt.