Front Office Agent

Thompson Hotels; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Thompson Houston is seeking a Front Office Associate to manage guest registration, explain hotel services and promotions, and greet guests with warm hospitality.

This fast-paced role requires a guest‑first mindset, ability to handle payments, respond to inquiries, and maintain smooth check-in/check-out.

Previous front desk experience is a plus; flexible weekday schedules including weekends and holidays are expected.

Qualifications

• A true desire to satisfy the needs of others.
• Must be able to work in a fast-paced environment.
• Ability to work a flexible schedule during the week, including weekends and holidays.
• Previous front office agent experience is a plus.

Responsibilities

• Handle guest registration and check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Be the face of Hyatt and represent the hotel professionally.

Skills

Guest service orientation

Able to work in fast-paced environment

Flexible schedule

Front desk experience (preferred)

Job description

Summary

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you.

Organization – Thompson Houston

Summary

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Use your past hotel job experience to make a difference at Hyatt.

Qualifications

• A true desire to satisfy the needs of others
• Must be able to work in a fast-paced environment
• Ability to work a flexible schedule during the week, including weekends and holidays
• Previous front office agent experience is a plus