Front Office Agent

Hyatt Hotels Corporation; Cleveland (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Entry to the Hyatt Family

12 free nights at Hyatt hotels

Colleague, Friends, and Family rate

50% off at 1890 Restaurant

25% off at Marengo Spa

Affordable Medical, Dental and Vision

Paid Holidays, Sick Days and Vacation

Discounts with partners

Located near RTA stops

Discounted Parking Passes

Headspace App access

Hyatt Well-Check wellbeing tool

Education assistance up to $1,000/year

Promotion opportunities across Hyatt

Regular check-ins for career goals

Development tools through Hyatt Learn

Diversity and inclusive culture

Job summary

Hyatt Hotels Corporation in Cleveland seeks a Front Office Associate to welcome guests, manage the check-in process, and clearly communicate hotel services and promotions to create a welcoming experience. This role emphasizes friendly, attentive service, efficient handling of guest payments, and prompt responses to inquiries, with opportunities for growth across Hyatt's extensive network of hotels.

You will collaborate with other departments, uphold Hyatt standards, and contribute to a positive

Qualifications

• Customer-focused approach in a fast-paced hotel environment.
• Clear verbal and written communication skills.
• Ability to stand for extended periods.

Responsibilities

• Greet guests and register them efficiently at check-in.
• Explain hotel services and promotions to guests.
• Process guest payments and payment forms.
• Respond to guest inquiries and resolve concerns promptly.

Skills

Customer service mindset

Verbal and written communication

Stamina/standing for long periods

Job description

Front Office Associate – Overview

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries.

Key Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Benefits

• Entry to the Hyatt Family.
• 12 free nights at Hyatt hotels globally after your 90th day of employment.
• Colleague, Friends, and Family rate upon hire.
• 50% off at 1890 Restaurant.
• 25% off at Marengo Spa.
• Affordable Medical, Dental and Vision Coverage after 30 days of employment.
• Paid Holidays, Sick Days and Vacation Days.
• Connect with thousands of National and Local Partners for various discounts.
• Located near RTA stops and pick up points.
• Discounted Parking Passes.

Wellbeing

• Access to the Headspace App for all employees, free of charge.
• Hyatt Well-Check wellbeing assessment tool.
• Affordable Medical, Dental and Vision Coverage after 30 days of employment.

Development

• Opportunities for internal promotion across over 700 Hyatt Hotels and Resorts in the United States.
• Regular check-in conversations with managers to discuss personal career goals.
• A wide range of development tools through the Hyatt Learning.
• Education assistance of up to $1,000 per year toward personal growth and development.

Diversity

• The Human Rights Campaign honored Hyatt among the Best Places to Work for LGBTQ+ equality in 2022, the 18th consecutive year.
• Our vision is to create an environment where people can bring their whole selves to work each day and perform at their best.
• There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic.

Our values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.