Front Desk Agent

Hyatt Hotels Corporation; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Discounted Stays at Hyatt Hotels

Complimentary Meals

Employee Recognition Programs

Referral Bonuses

Employee Assistance Program (EAP)

Job summary

A leading hotel chain in Colorado Springs is seeking a Front Desk Agent to join their team. The role involves providing exceptional customer service, handling guest check-ins and check-outs, and addressing guest inquiries. Ideal candidates will have experience in hospitality, be proficient in hotel management software, and possess strong communication skills. Benefits include discounted hotel stays, complimentary meals, and union benefits such as health coverage and paid time off.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service to create a positive first impression.
• Handle guest check-ins and check-outs with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues professionally.
• Assist guests with recommendations about local attractions and hotel amenities.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Problem-solving

Organization

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

• Discounted Stays at Hyatt Hotels – Travel and stay with ease using exclusive employee rates.
• Complimentary Meals – Enjoy free meals during your shift in our on‑site cafeteria.
• Employee Recognition Programs – We celebrate your contributions and milestones regularly.
• Referral Bonuses – Help us grow our team and earn bonuses for successful hires.
• Employee Assistance Program (EAP) – Free, confidential support for personal or work‑related concerns.

Union Benefits (offered through the Union)

• Health & Wellness Coverage - Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union’s required work hours are met, your monthly premiums are fully covered.
• Life Insurance - Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones.
• Paid Time Off - Vacation & Sick time hours
• Sick Leave - Union‑provided sick time ensures you can care for your health when it matters most.
• 401(k) Retirement Plan - A Union-sponsored 401(k) is available to help you save for the future with confidence.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Background checks are required. We participate in E‑Verify.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.