Front Office / Administrative Support – Bilingual (English/Spanish)

ibew520; Wisconsin; On-site; USD 30,000 - 42,000; Full time

Job summary

IBEW Local Union 520 is seeking a professional and organized Front Office / Administrative Support staff member to be the first point of contact for members and the public. Responsibilities include answering calls, routing inquiries, assisting members in person, and supporting daily office operations.

The role requires bilingual English and Spanish, strong communication, proficiency in Microsoft Office, and the ability to learn workflows and POS systems.

Qualifications

• Bilingual – Fluent in English and Spanish (required).
• Experience in an office, administrative, or customer service role.
• Strong communication and organizational skills.
• Proficient in Microsoft Office and basic database systems.
• Able to learn organizational structure and workflows to direct calls effectively.
• Comfortable operating POS systems or learning new software tools.
• Dependable, punctual, and professional in appearance and conduct.

Responsibilities

• Answer phone calls and direct inquiries to the appropriate department.
• Assist members in person and maintain smooth communication across the organization.
• Process payments through a POS system.
• Perform general office and administrative duties.

Skills

Bilingual English/Spanish

Office experience

Customer service

Strong communication

Organizational skills

Microsoft Office

POS systems

Tools

POS systems

Database systems

Microsoft Office

Job description

IBEW Local Union 520 is seeking a professional, organized, and bilingual Front Office / Administrative Support staff member to serve as the first point of contact for our members and the public. This individual will be responsible for answering phone calls, determine which department or staff member should handle each inquiry, and ensure smooth communication throughout the organization. The role also includes assisting members in person, processing payments through a POS system, and performing general office and administrative duties.

Qualifications

• Bilingual – Fluent in English and Spanish (required).

• Previous experience in an office, administrative, or customer service role.

• Strong communication and organizational skills.

• Proficient in computer use, including Microsoft Office and basic database systems.

• Able to learn organizational structure and workflows to direct calls effectively.

• Comfortable operating POS systems or learning new software tools.

• Dependable, punctual, and professional in appearance and conduct.