Front of the House Shift Leader

Workstream; Santa Barbara (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free Meals

Free Uniform

Scholarship Opportunities

Healthcare Benefits

401(k) Plan

PTO and Sick Time

Closed Sundays

Gym Pass

Job summary

Chick-fil-A Santa Barbara is seeking a Shift Leader to guide the team during your shift, coach colleagues, and uphold the restaurant's hospitality standards. You will own daily operations and ensure top-notch service for every guest.

This hands-on leadership role requires excellence, a proactive approach, and the ability to train staff, manage safety and cleanliness, and contribute to a growth‑oriented team environment.

Qualifications

• Minimum 3 years of restaurant experience, with at least 1 year in a managerial role.
• Must be 18+ and eligible to work in the U.S.
• Ability to lift up to 50 pounds.
• Open availability Monday–Saturday, 35–40 hours per week.
• Willingness to grow personally and professionally.

Responsibilities

• Lead the shift team to ensure exceptional guest experiences.
• Oversee shift operations, assign roles, handle issues.
• Train and coach team members for performance.
• Ensure recipes, weights, and service speed.
• Maintain cleanliness and food safety standards.
• Manage cash handling procedures.
• Address guest concerns and escalate when needed.

Skills

Restaurant experience

Management experience

Customer service

Physical stamina

Availability Mon-Sat

Job description

Chick-fil-A Santa Barbara Shift Leader

Pay: $20.00 - $23.00/hour

About Us:

At Chick-fil-A Santa Barbara, we are driven by a purpose: to be the most caring company in our city. We believe in committing to excellence, taking ownership, fostering relationships, and creating opportunities for growth, all while serving with genuine hospitality. Our Shift Leaders are essential to ensuring every guest and team member has an exceptional experience, living out these values daily.

Position Summary:

As a Shift Leader at Chick-fil-A Santa Barbara, you’ll play a pivotal role in creating a remarkable guest experience by leading, coaching, and supporting the team during your shift. You’ll take ownership of daily operations, ensuring remarkable service for every guest. You’ll lead by example, guiding team members, and providing direction while maintaining the highest standards of service, hospitality, cleanliness, and efficiency. We are looking for someone who not only excels operationally but also values building strong relationships and is actively engaged in their personal and team’s growth.

Key Responsibilities:

• Commit to Excellence: Lead the team to execute daily operations at the highest level, ensuring exceptional guest experiences with every order.
• Take Ownership: Oversee all aspects of shift management, from assigning roles to opening/closing procedures, addressing any issues that arise with a proactive approach.
• Relationally Driven: Build strong relationships with team members and guests, creating an environment that fosters positivity, growth, and respect.
• Engage in Growth: Invest in your personal development as well as your team’s, continuously seeking opportunities to improve and elevate performance.
• Serve with Genuine Hospitality: Ensure that every guest feels cared for through warm, personalized service that reflects Chick-fil-A’s hospitality standards.

Specific Duties Include:

• Operational Leadership: Lead assigned stations during the shift, including opening and closing responsibilities. Ensure compliance with food safety, cleanliness, and operational excellence standards.
• Team Development: Train and coach team members, fostering their growth while maintaining high performance and accountability.
• Speed and Accuracy: Ensure all orders are prepared according to recipes, weights, and measurements, meeting established speed of service guidelines.
• Cash Management: Oversee proper cash handling procedures and security protocols.
• Guest Experience: Address guest issues and resolve any concerns promptly, consulting with management on complex matters to maintain our hospitality excellence.
• Restaurant Cleanliness: Ensure cleanliness in all areas, including the dining room, restrooms, and parking lot, throughout the shift.
• Cultural Stewardship: Carry and promote the Chick-fil-A culture. As a Shift Leader, you set the temperature for your team, embodying our brand to commit, serve, and win.

Qualifications and Skills:

• Minimum 3 years of experience in the restaurant industry, with at least 1 year of proven management experience.
• Must be 18 years of age or older and authorized to work in the U.S.
• Ability to lift and carry up to 50 pounds for brief distances.
• Open availability from Monday through Saturday, with the expectation of working 35-40 hours per week.
• Willingness to grow both personally and professionally, contributing to the team’s success.

Benefits of Working at Chick-fil-A Santa Barbara:

• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can rest and recharge.
• Competitive Pay: Along with a competitive paycheck, you’ll work in an environment where you learn valuable business and leadership skills.
• Scholarship Opportunities: We support your education through leadership scholarships.
• Career Development: You’ll work directly with high level leaders who are deeply committed to your growth and success.
• PTO and Sick Time: Each leader receives 40 hrs of sick time and 16 hours of PTO.
• Free Meals: Enjoy a free meal during your shift.
• Free Uniform: and complimentary Chick-fil-A uniform.
• Gym Pass: Leaders receive discounted gym memberships through Well Hub App. This also includes other wellness apps.
• Counseling Services: We partner with a local counseling center to provide services for our team members.
• Healthcare Benefits: Health, vision, and dental insurance for full-time team members.
• 401(k) Plan: With employer matching for eligible employees.

Join Our Team:

At Chick-fil-A Santa Barbara, you’re more than just an employee—you’re part of a family. Our leadership team works together to serve thousands of guests with excellence, care, and dedication. We believe that a leadership opportunity here is more than a job; it’s a chance to grow in an environment that values relationships, excellence, and personal development.

Working at a Chick-fil-A® Santa Barbara restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurant is locally owned and operated by an independent, franchised Operator who invest in the future of the Team Members
at Chick-fil-A Santa Barbara. Our Operator, Travis Collins, strives to create a place where team members feel like family and have an opportunity to flourish.