Shift Leader

Chick-fil-A Restaurants; Hartland Township (MI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Sundays off

Flexible scheduling options

Part-time and Full-time opportunities

Competitive pay and perks: health, etc

Job summary

Chick-fil-A Restaurants in Hartland, MI, is seeking a Front of House Shift Lead to guide shifts in a fast-paced environment and create an outstanding guest experience. This role emphasizes leading by example, coaching Team Members, and ensuring smooth daily operations.

The position offers part-time and full-time opportunities with flexible scheduling and Sundays off. Pay starts at $18–18.50 per hour, with potential increases based on performance and experience.

Qualifications

• 2+ years in restaurant, leadership or supervisory role preferred
• Reliable transportation and able to work flexible hours
• Strong communication and people skills
• Commitment to hospitality and serving others
• Ability to coach and develop Team Members
• Calm under pressure and make sound decisions

Responsibilities

• Lead shifts in a high-volume, fast-paced Chick-fil-A restaurant
• Participate operationally in day-to-day restaurant activities
• Create an exceptional guest experience through friendly, accurate, and efficient service
• Set the tone for the shift and lead Team Members by example
• Coach and encourage Team Members to meet Chick-fil-A standards and expectations
• Assist with training new Team Members
• Monitor and adjust Team Member deployment based on business needs
• Help maintain standards for Speed of Service, hospitality, cleanliness, and food quality
• Address Team Member and guest needs promptly and respectfully
• Assist with opening and closing procedures and serve as a key holder when assigned
• Complete cash handling, drawer counts, and required shift procedures
• Communicate shift updates, opportunities, and concerns to the leadership team

Skills

Leadership

Customer service

Communication

Coaching

Teamwork

Problem solving

Job description

Front of House Shift Lead | Hartland, MI

JOIN OUR GRAND OPENING TEAM!

At Chick-fil-A, being a Restaurant Shift Leader is an opportunity to lead by example, serve others, and help create an exceptional experience for both guests and Team Members. Shift leaders support restaurant leadership by leading shifts, maintaining operational standards, and helping Team Members succeed. We are seeking a dependable, positive, and people-focused individual who demonstrates strong character, takes initiative, and leads with a sense of urgency.

What You Can Expect:

Pay: Starting at $18-18.50/hour, with opportunities for increases based on performance, training, and experience.

• Part-time and Full-time opportunities
• Flexible scheduling options
• Sundays off

Responsibilities:

• Lead shifts in a high-volume, fast-paced restaurant
• Participate operationally in day-to-day restaurant activities
• Create an exceptional guest experience through friendly, accurate, and efficient service
• Set the tone for the shift and lead Team Members by example
• Coach and encourage Team Members to meet Chick-fil-A standards and expectations
• Assist with training new Team Members
• Monitor and adjust Team Member deployment based on business needs
• Help maintain standards for Speed of Service, hospitality, cleanliness, and food quality
• Address Team Member and guest needs promptly and respectfully
• Assist with opening and closing procedures and serve as a key holder when assigned
• Complete cash handling, drawer counts, and required shift procedures
• Communicate shift updates, opportunities, and concerns to the leadership team

Front of House Shift Leader Expectations:

• Maintain a positive and encouraging presence throughout the shift
• Lead by example and consistently model Chick-fil-A's values
• Communicate clearly and respectfully with Team Members and Leaders
• Take initiative and help solve problems as they ariseHold Team Members accountable while maintaining a supportive environment
• Work collaboratively with the leadership team to achieve restaurant goals
• Required to work on Saturdays and 3 days minimum per week
• Must be able to open or close

Qualifications:

• Previous Chick-fil-A, restaurant, customer service, or leadership experience preferred
• Reliable transportation
• Ability to work effectively in a fast-paced environment
• Strong communication and people skills
• Strong commitment to hospitality and serving others
• Ability to coach and encourage Team Members
• Ability to make sound decisions and remain calm under pressure
• Ability to work as part of a team with shared ownership and responsibility
• Desire to learn, grow, and develop as a Leader

Characteristics of a Successful Leader:

• Team mindset
• Integrity and genuine care for people
• Servant leadership
• Strong communication
• Positive and encouraging
• Dependable and responsible
• Leads by example
• Takes initiative
• Supports the restaurant's vision, goals, and values

Physical Requirements:

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Why Do Our Leaders LOVE Working for Chick-fil-A?

• Sundays Off: Enjoy consistent time away from work for family, friends, and personal priorities.
• Grow as a Leader: Develop valuable skills in leadership, communication, coaching, and hospitality.
• Make an Impact: Help Team Members succeed while creating an exceptional guest experience.
• Opportunity for Advancement: Build your leadership experience and prepare for future opportunities.
• Educational Opportunities: Eligible Team Members may have access to Chick-fil-A scholarship opportunities and tuition assistance.
• Competitive Pay & Perks: Enjoy competitive compensation, health insurance coverage, and access to a wellness and cell phone stipend.

Join a team where you can lead by example, develop others, and make an impact every shift.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.