Front of House Shift Leader

Chick-fil-A; Kennewick (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Scholarship opportunities

Team parties and outings

Flexible scheduling (closed on Sundays

Positive work environment

Learn from experienced Operators

Growth & development

Advancement opportunities

Paid time off

Health insurance

Employee discount

Paid training

Job summary

Chick-fil-A Kennewick is seeking a Front of House Shift Leader to run daily shifts with energy and a focus on hospitality. You will lead a team, give real-time feedback, and help the team grow while delivering remarkable service to guests.

The role offers full-time or part-time options with compensation of $20–$23 per hour, based on experience. Benefits include health insurance and paid training, with Sundays closed in many locations.

Qualifications

• Leadership experience in a customer-facing environment is required or preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Team-first mindset with proactive attitude.

Responsibilities

• Lead daily FOH shifts with energy, clear directions, and purpose.
• Provide real-time feedback and delegate tasks to ensure smooth flow.
• Coach and support emerging leaders on the team.
• Maintain open communication with BOH and other shifts.
• Ensure a clean, safe, and organized FoH environment.

Skills

Leadership experience

Strong communication

Problem-solving

Multitasking

Team development

Job description

Please note that for this leadership position we require multiple years of high-level leadership experience. Resumes that do not reflect that experience will be rejected and candidates may not be able to reapply for other positions for months. Only submit an application for this position if you have the required leadership experience.

Shift Leader – Front of House

At Chick-fil-A Kennewick, Shift Leaders are the heartbeat of our operations — leading our team with energy, excellence, and a commitment to hospitality. As a FOH Shift Leader, your primary responsibility is to run a smooth and successful shift, ensuring your team is supported, focused, and delivering remarkable service to our guests. You’ll set the pace, communicate expectations clearly, give real-time feedback, and help create a culture where team members grow and thrive. It’s leadership with a purpose — because at Chick-fil-A, we don’t just serve food, we serve people.

Position Type

• Full-time or Part-time available

Compensation

• $20-$23 per hour (based on experience and availability

Our Benefits Include

• Competitive pay
• Scholarship opportunities
• Team parties and outings
• Flexible scheduling (closed on Sundays!)
• A fun and positive work environment where you can positively influence others
• Learn directly from an experienced Operator and leadership team
• Intentional growth and development to help you reach your professional goals
• Opportunities for advancement as we grow
• Paid time off
• Health insurance
• Employee discount
• Paid training

Key Responsibilities

Leadership & Talent Development

• Lead daily shifts with clarity, energy, and purpose
• Provide real-time feedback and direction to FOH team members
• Delegate tasks effectively to create a smooth and efficient flow
• Recognize and celebrate strong performance
• Address performance issues and support improvement efforts
• Coach and support emerging leaders on the team
• Keep team members informed and aligned with shift goals and updates
• Model and uphold Chick-fil-A’s core values and service standards

Customer Experience

• Create a warm, welcoming environment for every guest
• Resolve guest concerns quickly and graciously
• Support team in delivering accurate, timely, and friendly service
• Monitor dining room cleanliness and guest satisfaction throughout the shift
• Help guests with mobile orders and special requests
• Maintain strong communication with Back of House leaders to ensure smooth coordination

Operational Excellence

• Maintain a clean, safe, and organized FOH environment
• Execute opening/closing procedures and ensure all checklists are completed
• Monitor FOH inventory levels and communicate needs proactively
• Oversee catering, delivery, and mobile orders during shifts
• Enforce safety, food quality, and cleanliness standards
• Ensure compliance with all cash handling procedures
• Report and help resolve any discrepancies

Team Collaboration

• Work closely with other Shift Leaders and Managers to ensure smooth operations
• Support transitions between shifts with clear communication and teamwork
• Build strong working relationships across FOH and BOH teams
• Attend leadership meetings and trainings as required

Qualifications & Requirements

• A passion for serving others and helping people grow
• Leadership experience in a customer-facing environment (preferred)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Team-first mindset with a proactive attitude
• Must be able to lift 20–30 lbs and stand for extended periods
• Committed to Chick-fil-A dress code and standards
• Availability to work peak hours, including early mornings, evenings, or Saturdays

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.