Front-of-Store Security & Customer Experience Associate

Burlington Stores; Montgomery Village (MD); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off after 1 year of service

Paid holidays

Job summary

Burlington Stores is seeking a Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service. You will monitor entrances and high-risk areas, greet customers, and report theft incidents to the Manager on Duty.

The role emphasizes safety, professionalism, and collaboration with store leadership. Ideal candidates have 1+ years in customer service or loss prevention and can communicate clearly, work in a fast-paced setting, and train others on

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and monitor store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Monitor store entrances and high-risk areas to reduce opportunities for theft.
• Greet every customer with a warm smile and loud, friendly greeting.
• Identify and report theft incidents and suspicious subjects to the Manager on Duty.
• Provide support in training associates on shortage reduction programs.
• Maintain professional appearance and comply with dress standards.
• Communicate theft prevention information during store rallies.

Skills

Customer service

Leadership

Communication

Retail

Asset Protection

Loss Prevention

Job description

Burlington Stores is seeking a Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service. You will monitor entrances and high-risk areas, greet customers, and report theft incidents to the Manager on Duty.

The role emphasizes safety, professionalism, and collaboration with store leadership. Ideal candidates have 1+ years in customer service or loss prevention and can communicate clearly, work in a fast-paced setting, and train others on