Front-of-Store Loss Prevention & Customer Care Associate

TJX; Hazleton (Luzerne County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Dental and vision

Job summary

TJX stores are hiring a Loss Prevention/Front-of-Store Associate in Hazleton, PA. The role focuses on preventing loss, maintaining a safe and welcoming shopping environment, and supporting store teams with LP processes and incident handling.

You will wear a Body Worn Camera and a company uniform while standing at the front of the store, greet customers, and refer them to management when needed. Experience in retail or security is welcomed.

Qualifications

• Strong verbal and written communication.
• Sound decision making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure.
• Document required incidents in AIIM Case Management.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stand for long periods

Retail experience

Security experience

Job description

TJX stores are hiring a Loss Prevention/Front-of-Store Associate in Hazleton, PA. The role focuses on preventing loss, maintaining a safe and welcoming shopping environment, and supporting store teams with LP processes and incident handling.

You will wear a Body Worn Camera and a company uniform while standing at the front of the store, greet customers, and refer them to management when needed. Experience in retail or security is welcomed.