Front‑of‑Store Cookie Baker & Guest Experience Lead

Insomnia Cookies; Cleveland (OH); Vor Ort; USD 16.531 - 22.041; Teilzeit

Benefits dieser Stelle

Pay rate: $14.00/hr

Flexible part‑time work schedules

Pay-on-Demand: daily pay

Paid vacation and sick time

Pet insurance

Training & mentorship

Job stability with growth

Promotions opportunities

Team environment

Employee discount & freebies

Zusammenfassung

Insomnia Cookies in Downtown Cleveland (1224 W 6th St) is seeking a friendly team member to join the Cookie Crew. You will greet guests, take orders, and bake cookies in a fast-paced, welcoming setting.

As a front-of-store partner, you will provide a warm customer experience, assist with ice cream orders, and ensure precise cash handling and clean, safe preparation areas. Growth opportunities and a supportive team environment are offered.

Qualifikationen

• At least 6 months of experience in a customer service focused role.
• Personable, genuine, outgoing demeanor.
• Customer service oriented and willing to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Aufgaben

• Promptly greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
• Give each customer a warm experience with a smile in person and over the phone.
• Bake our delicious cookies to perfection and serve a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately; maintain no shortages or overages.
• Clean, sanitize, and maintain the bakery.

Kenntnisse

Customer service

Communication

Organization

Physical stamina

Jobbeschreibung

Insomnia Cookies in Downtown Cleveland (1224 W 6th St) is seeking a friendly team member to join the Cookie Crew. You will greet guests, take orders, and bake cookies in a fast-paced, welcoming setting.

As a front-of-store partner, you will provide a warm customer experience, assist with ice cream orders, and ensure precise cash handling and clean, safe preparation areas. Growth opportunities and a supportive team environment are offered.