Cookie Crew

Insomnia Cookies LLC; Cleveland (OH); Hybrid; USD 18,000 - 22,000; Full time

Benefits offered by this job

Pay rate $14/hr

Flexible part-time schedules

Pay-on-Demand

Paid vacation & sick time

Pet insurance

Interactive training & mentorship

Growth opportunities

Team environment

Employee discount & free cookies

Job summary

Insomnia Cookies LLC is seeking a friendly Cookie Crew member for our Downtown Cleveland store at 1224 W 6th St. You will greet guests, take orders, bake cookies, and ensure fast, warm service, while handling payments and maintaining the bakery.

This role supports a fun team environment with daily pay options and growth opportunities. Ideal candidates have some customer service experience, can lift up to 40 lb, and are available to work nights and weekends in Cleveland, OH.

Qualifications

• At least 6 months of experience in a customer service focused role.
• Friendly, personable and outgoing demeanor.
• Willingness to exceed guest expectations and provide a warm experience.

Responsibilities

• Greet guests and take orders at the front of the store.
• Explain menu items and confirm order accuracy.
• Provide a warm, friendly experience in-person and over the phone.
• Bake cookies to perfection and scoop ice cream when needed.
• Package, deliver, and manage cash with accuracy; maintain cleanliness.
• Assist with training and mentorship as part of the team.

Skills

Customer service

Communication

Math skills

Team participation

Reliability

Lifting 40 lb

Evening/weekend availability

Legal to work in US

Job description

As a member of the Cookie Crew at our Downtown 6th. store located at 1224 W 6th St Cleveland, OH 44113, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

• Pay Rate: $14.00/hr
• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

DESIRED SKILLS & EXPERIENCE:

• At least 6 months of experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!