Shift Leader: Flexible, Fast-Paced Bakery & Guest Experience

Insomnia Cookies, LLC; Cleveland (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies, LLC in Cleveland is seeking a dynamic Shift Leader to guide bakery operations and deliver warm, fresh cookies with outstanding guest service. You will supervise the Cookie Crew, train teammates, and ensure smooth, safe, and high-quality production during each shift.

You’ll manage tasks, assist with cash handling, and collaborate with store leadership to maintain efficiency during peak evenings and late nights. Join a fast-paced team focused on exceptional guest experiences.

Qualifications

• 1+ year in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Problem-solving

Fast-paced environment

Age 18+

Job description

Insomnia Cookies, LLC in Cleveland is seeking a dynamic Shift Leader to guide bakery operations and deliver warm, fresh cookies with outstanding guest service. You will supervise the Cookie Crew, train teammates, and ensure smooth, safe, and high-quality production during each shift.

You’ll manage tasks, assist with cash handling, and collaborate with store leadership to maintain efficiency during peak evenings and late nights. Join a fast-paced team focused on exceptional guest experiences.