Front of House Team Member

Evolving Solution Services; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Front of House Team Member at Chippenham Hospital in Richmond, VA, is a part-time role focused on greeting guests, seating, reservations, and hospitality. The position requires strong communication and multitasking to ensure a welcoming experience for visitors and efficient daily operations.

Ideal candidates will have a high school diploma or equivalent and be comfortable with English, POS systems, and reservation management. Flexible scheduling may include evenings and weekends.

Qualifications

• High School diploma or equivalent.
• Experience in customer service or hospitality preferred but not required.
• Ability to communicate clearly in English.
• Basic computer skills for managing reservations and guest information.
• Ability to stand for extended periods and work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating arrangements efficiently to optimize table turnover and guest satisfaction.
• Answer phone calls, handle reservations, and respond to guest inquiries with professionalism.
• Coordinate with kitchen and wait staff to ensure timely service and address any guest concerns.
• Maintain cleanliness and organization of the front of house area, including waiting areas and host stands.
• Assist in managing waitlists and communicating accurate wait times to guests.
• Support team members during busy periods to ensure smooth operations and excellent customer service.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Reservations management systems

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front of House Team Member

Part Time Chippenham Hospital, Richmond, VA, US

About the Role:

The Front of House Team Member plays a crucial role in creating a welcoming and positive experience for all guests visiting our establishment. This position is responsible for managing the initial point of contact, ensuring efficient seating arrangements, and providing attentive customer service throughout the guest's visit. The role requires effective communication and multitasking skills to handle guest inquiries, reservations, and any special requests promptly and professionally. By maintaining a clean and organized front area, the team member supports smooth daily operations and contributes to the overall ambiance of the venue. Ultimately, this position is vital in fostering customer satisfaction and encouraging repeat business through exceptional service delivery.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role preferred but not required.
• Ability to communicate clearly and effectively in English.
• Basic computer skills for managing reservations and guest information.
• Ability to stand for extended periods and work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience working in a fast-paced restaurant or hospitality environment.
• Familiarity with reservation and point-of-sale (POS) systems.
• Bilingual abilities to assist a diverse customer base.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Certification in customer service or hospitality training programs.

Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating arrangements efficiently to optimize table turnover and guest satisfaction.
• Answer phone calls, handle reservations, and respond to guest inquiries with professionalism.
• Coordinate with kitchen and wait staff to ensure timely service and address any guest concerns.
• Maintain cleanliness and organization of the front of house area, including waiting areas and host stands.
• Assist in managing waitlists and communicating accurate wait times to guests.
• Support team members during busy periods to ensure smooth operations and excellent customer service.

Skills:

The Front of House Team Member utilizes strong interpersonal and communication skills daily to engage with guests warmly and professionally, ensuring a positive first impression. Organizational skills are essential for managing seating arrangements and waitlists efficiently, which helps maintain smooth operations during peak hours. Basic technical skills are applied when using reservation and POS systems to record guest information and process requests accurately. Problem-solving abilities enable the team member to address guest concerns promptly and effectively, contributing to overall customer satisfaction. Additionally, teamwork and adaptability are critical as the role often requires collaboration with kitchen and service staff to deliver seamless guest experiences.