Front of House Team Leader

Chick-fil-A; Germantown (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A Germantown seeks an experienced Manager to lead daily restaurant operations, guide a dedicated team, and provide exceptional guest service. The role focuses on delivering high-quality food, safety, and a positive work environment while managing shifts, labor, and customer concerns with professionalism.

Ideal candidates have restaurant leadership experience, strong communication skills, and the ability to thrive in a fast-paced setting.

Qualifications

• Experience in restaurant or food service with leadership experience.
• Availability 2PM–11PM; 4 shifts per week; 2 Saturdays per month.
• ServSafe Manager certification preferred, but must acquire within 90 days.

Responsibilities

• Lead and motivate team members to deliver excellent customer service and meet operational goals.
• Oversee shift operations, including opening/closing, staffing, and policy compliance.
• Ensure guest satisfaction by prompt, friendly, and personalized service.
• Maintain high food quality, cleanliness, and safety standards; address issues promptly.
• Ensure compliance with food safety and sanitation regulations.
• Manage cash transactions, POS operations, reconciliation, and deposits.
• Resolve issues arising during shifts, including equipment or staffing challenges.
• Ensure compliance with health, safety, and sanitation regulations.
• Be prepared to oversee one or two key operational areas and report progress.

Skills

Team Leadership

Customer Service

Communication

Multitasking

Problem Solving

Tools

POS systems

Job description

Chick-fil-A Germantown seeks an experienced Manager to lead daily restaurant operations, guide a dedicated team, and provide exceptional guest service. The role focuses on delivering high-quality food, safety, and a positive work environment while managing shifts, labor, and customer concerns with professionalism.

Ideal candidates have restaurant leadership experience, strong communication skills, and the ability to thrive in a fast-paced setting.