Front-of-House Team Lead — Guest Experience & Quality

Bonefish Grill; Town of Manlius (NY); Sur place; USD 17 000 - 27 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401k

Résumé du poste

Bonefish Grill is seeking a Front-of-House Lead to uphold service standards and coach teams under Bloomin' Brands guidelines. You will help maintain daily quality and guest satisfaction, with a focus on teamwork and communication across front and back-of-house operations.

Under direct supervision, you will participate in pre-shift meetings, quality checks, and events, supporting management and ensuring consistent, high-quality guest experiences.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.

Responsabilités

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance).
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Connaissances

Front-of-house leadership

Staff coaching

Customer service

Team communication

Description du poste

Bonefish Grill is seeking a Front-of-House Lead to uphold service standards and coach teams under Bloomin' Brands guidelines. You will help maintain daily quality and guest satisfaction, with a focus on teamwork and communication across front and back-of-house operations.

Under direct supervision, you will participate in pre-shift meetings, quality checks, and events, supporting management and ensuring consistent, high-quality guest experiences.