Guest Services Supervisor

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free Golf and Ski Passes

Dining Discounts

Tuition Reimbursement

Health Insurance

Job summary

Sugarloaf Mountain Corporation is seeking a Guest Services Supervisor in Harbor Springs, MI. In this role, you will manage the guest service team, ensuring exceptional experiences for guests. Responsibilities include responding to requests, maintaining knowledge of resort amenities, and assisting with team training.

The ideal candidate will have leadership skills and prior hospitality experience. Employee perks include free ski passes, dining discounts, and health insurance for full-time members.

Qualifications

• Must be at least 18 years old and have a valid driver’s license.
• Supervisory or guest service/hospitality experience preferred.
• Able to lift up to 25 lbs and stand for extended periods.

Responsibilities

• Provide excellent guest service by responding promptly to guest requests.
• Maintain knowledge of resort amenities and local attractions.
• Assist with hiring, scheduling, and training new team members.

Skills

Leadership

Communication

Organizational skills

Multitasking

Customer-focused

Education

High school diploma or GED

Job description

Overview

The Highlands is seeking a Guest Services Supervisor to join our team! In this role, you will oversee guest service team members in areas such as service attendants, pool attendants, shuttle, ski valet, and snow removal. You’ll ensure exceptional guest experiences, keep your team informed about resort activities, and collaborate closely with other departments.

Employee Perks

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Core Values

LEADS by Serving

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Essential Responsibilities and Duties

• Provide excellent guest service by responding promptly and courteously to guest requests during check-in, checkout, and throughout their stay.
• Maintain knowledge of resort amenities, guest rooms, and local attractions.
• Handle luggage transfers and assist with shuttle and valet operations.
• Keep work areas, bell carts, and entrances clean and organized.
• Maintain communication with other departments to support overall resort operations.
• Schedule and coordinate golf shuttles between Boyne Resorts.
• Assist with hiring, scheduling, and training new team members.
• Demonstrate strong organizational and multitasking skills.

Qualifications

• Must be at least 18 years old and have a valid driver’s license.
• High school diploma or GED required.
• Supervisory or guest service/hospitality experience preferred.
• Able to lift up to 25 lbs and stand for extended periods; able to perform medium physical work.
• Strong leadership, communication, organizational, and multitasking skills; customer-focused and professional.