Front-of-House Shift Leader — Service & Team Coach

Chick-fil-A; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun environment

Flexible scheduling

Closed Sundays

Scholarships

Competitive pay

Growth opportunities

Job summary

Chick-fil-A in Mesa, AZ is seeking a Shift Leader who will reinforce our values, culture, and servant‑hearted service. You will support senior leadership to run daily operations, coach team members, and uphold standards of excellence in guest care.

Ideal candidates bring a passion for people, strong character, reliable transportation, and the ability to thrive in a fast-paced environment while leading by example on the floor and in training others.

Qualifications

• Smile
• Eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is preferred
• Previous Chick‑fil‑A experience is preferred

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful responses to guests' needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Customer service

Leadership

Communication

Training

Team management

Reliability

Job description

Chick-fil-A in Mesa, AZ is seeking a Shift Leader who will reinforce our values, culture, and servant‑hearted service. You will support senior leadership to run daily operations, coach team members, and uphold standards of excellence in guest care.

Ideal candidates bring a passion for people, strong character, reliable transportation, and the ability to thrive in a fast-paced environment while leading by example on the floor and in training others.