Back-of-House Leader — Shift & Team Coach

Chick-fil-A; Mount Pleasant (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operators

Growth and development opportunities

Competitive pay

Hands-on in high-volume operations

Immediate guest service responsiveness

Job summary

Chick-fil-A Mount Pleasant is seeking a Team Leader who embodies our core values and servant leadership. You will support senior leadership in daily operations and coach team members to uphold our standards of service, speed, and hospitality.

As a Team Leader, you will lead by example, open/close shifts, manage daily tasks, and ensure exceptional guest experiences in a fast-paced environment. A friendly attitude and strong communication are essential to success.

Qualifications

• Must have a friendly and positive demeanor with guests.
• Ability to create meaningful connections and communicate enthusiastically.
• Strong customer service mindset and commitment to team success.
• Experience or willingness to coach and develop team members.
• Ability to thrive in a fast-paced restaurant environment.

Responsibilities

• Support senior leadership in daily operations and accountability for Operational Excellence.
• Lead shifts, open/close, and manage drawers and daily tasks.
• Coach and develop team members to meet service standards.
• Model Chick-fil-A culture and serve as a role model for the team.
• Ensure high-quality guest experience and responsive guest service.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections with guests

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member performance management

Teamwork and ownership

Shift lead experience (preferred)

Job description

Chick-fil-A Mount Pleasant is seeking a Team Leader who embodies our core values and servant leadership. You will support senior leadership in daily operations and coach team members to uphold our standards of service, speed, and hospitality.

As a Team Leader, you will lead by example, open/close shifts, manage daily tasks, and ensure exceptional guest experiences in a fast-paced environment. A friendly attitude and strong communication are essential to success.