Front of House Service Manager: Guest Experience Lead

MML Hospitality; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus Potential

Paid Time Off

Relocation Assistance

Medical, Dental, Vision, Disability, &

Life Insurance

Pet Insurance

Retirement Benefits

Parental Leave

Advancement Opportunities

Job summary

MML Hospitality is seeking a Service Manager to run the front of house and own the guest experience from entry to check. You will lead servers, bartenders, hosts, bussers and runners in collaboration with the General Manager on hiring, training, scheduling and standards.

This hands-on role requires staying engaged during busy service, touching tables, running food, and solving problems before guests notice them. Reports to the General Manager.

Qualifications

• 2+ years of front-of-house management or supervisory experience in a high-volume, full-service restaurant.
• Demonstrated leadership and ability to train and develop a team.
• Strong communication skills and a calm, upbeat presence during peak times.
• Familiarity with wine, cocktails and food; interest in French bistro fare is a plus.

Responsibilities

• Run the floor as manager on duty for all service segments including weekends and holidays.
• Lead pre-shift meetings on specials, wine and bar changes, VIPs and large parties.
• Manage reservations, waitlists, table turns, patio and bar seating with the host team.
• Provide frontline guest feedback and work to turn issues into return visits.
• Coordinate with the kitchen on timing, 86s and allergies.

Skills

FOH management

leadership

customer service

communication

POS systems

scheduling

training and development

Tools

Toast POS

OpenTable

Job description

MML Hospitality is seeking a Service Manager to run the front of house and own the guest experience from entry to check. You will lead servers, bartenders, hosts, bussers and runners in collaboration with the General Manager on hiring, training, scheduling and standards.

This hands-on role requires staying engaged during busy service, touching tables, running food, and solving problems before guests notice them. Reports to the General Manager.