Service Manager - Lead Front-of-House & Guest Experience

MML Hospitality; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary: $60,000 - $65,000

Bonus Potential

Paid Time Off

Discounts at MML properties

Beverage Education Reimbursement

Advancement Opportunities

Community Service Opportunities

Relocation Assistance

Healthcare (Medical, Dental, Vision)

Job summary

June's All Day, operated by MML Hospitality, seeks an experienced Service Manager to lead front-of-house during service and own the guest experience from door to check. You will supervise servers, bartenders, hosts, bussers and runners, collaborating with the General Manager on hiring, training, scheduling and standards.

This hands-on role requires managing busy service, solving problems before guests notice them and reporting to the General Manager.

Qualifications

• 2+ years of front-of-house management or supervisory experience in a high-volume, full-service restaurant.
• A genuine love of hospitality and a calm, upbeat presence when the room is full and the waitlist is long.
• Strong leadership and communication skills, with a track record of training and developing a team.
• Working knowledge of wine, cocktails and food; interest in French bistro fare is a plus.
• Comfort with POS and reservation systems (e.g. Toast, OpenTable or similar), scheduling tools and basic P&L concepts.
• TABC and Texas Food Handler certifications, or the ability to get them before your start date.
• Availability for early mornings, late nights, weekends and holidays.
• Ability to stand and walk for a full shift and lift up to 50 lbs.

Responsibilities

• Lead service: Run the floor as manager on duty for breakfast, brunch, lunch and dinner shifts, including weekends and holidays.
• Lead pre-shift meetings covering specials, wine and bar changes, VIPs, large parties and service focus points.
• Manage the flow of the room with the host team: reservations, waitlist, table turns, patio and bar seating.
• Check in on tables, handle guest feedback in the moment and turn problems into return visits.
• Keep front and back of house in sync, communicating closely with the kitchen on timing, 86s and allergies.

Skills

FOH management

Leadership

Communication

POS systems

OpenTable

Toast

Scheduling

Bilingual English/Spanish

Tools

Toast

OpenTable

Job description

June's All Day, operated by MML Hospitality, seeks an experienced Service Manager to lead front-of-house during service and own the guest experience from door to check. You will supervise servers, bartenders, hosts, bussers and runners, collaborating with the General Manager on hiring, training, scheduling and standards.

This hands-on role requires managing busy service, solving problems before guests notice them and reporting to the General Manager.