Restaurant Service Manager: Lead Guest Experience & Ops

Landed; Dedham (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

401(k) plan

Health benefits after 60 days

Job summary

Landed seeks a Service Manager to direct front-end restaurant operations, ensuring efficient, friendly service and adherence to standardized policies. You will lead staff, maintain service standards, and support sales, quality and sanitation goals.

The role requires strong communication, ability to train employees, and capability to manage cash controls while upholding regulatory compliance. You will coordinate with leadership to sustain guest satisfaction and smooth operations.

Qualifications

• Previous restaurant experience required.
• Previous management experience preferred.
• Progressive business management training helpful.

Responsibilities

• Full understanding of all policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure all food and products are prepared and served according to recipes, portioning, cooking, and serving standards.
• Fill in where needed to ensure guest service standards and efficient operations. Cover store needs when AGM and GM are not able.
• Support company objectives in sales, service, quality, appearance, sanitation and cleanliness through training of employees and creating a positive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Develop staff in all areas of service and development.
• Prepare all required paperwork in an organized and timely manner.
• Ensure products are received in correct unit count and condition and deliveries follow policies.
• Administer corrective action for violations of policies, rules, and procedures.
• Understand and comply with health, safety and labor regulations.
• Work with team to improve guest service to achieve the highest level of satisfaction.
• Perform other duties as assigned.

Skills

Restaurant experience

Management experience

Business management training

Job description

Landed seeks a Service Manager to direct front-end restaurant operations, ensuring efficient, friendly service and adherence to standardized policies. You will lead staff, maintain service standards, and support sales, quality and sanitation goals.

The role requires strong communication, ability to train employees, and capability to manage cash controls while upholding regulatory compliance. You will coordinate with leadership to sustain guest satisfaction and smooth operations.