Front-of-House Service Leader — Training & Guest Experience

Chipotle Mexican Grill group; Andover (KS); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Tuition assistance

Free meals

Health insurance

Paid time off

Holidays closed

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides excellent service. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.

You will keep a clean, organized line, supervise crew, and assist with onboarding and training, while staying on your feet during shifts.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Make sure great tasting, high quality food is served
• Help resolve food quality issues
• Support food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Help to resolve customer incidents and working to ensure positive customer experiences
• Help to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

Skills

Restaurant experience

Cash handling

Food safety knowledge

Customer service

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides excellent service. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.

You will keep a clean, organized line, supervise crew, and assist with onboarding and training, while staying on your feet during shifts.