Front-of-House Sales Lead

Brobston Group; Lee (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Brobston Group in Lee, MA is seeking an experienced FOH Selling Supervisor to support store management in executing business plans and achieving sales goals. You will guide the sales associate team, champion customer experience, and help maintain store standards and objectives.

Responsibilities include analyzing trends, communicating priorities, and delivering an exceptional customer experience while supporting recruitment, coaching, and training.

Qualifications

• Retail management or related experience in a complex, high-volume environment preferred.
• Strong communication, business acumen, planning, prioritization, and time management skills.
• Ability to build positive working relationships with customers, management, and coworkers.
• Ability to work a flexible schedule, including days, evenings, weekends, and possible overnight shifts.
• Ability to stand, walk, move around the store, operate a register, and lift up to 30 pounds.
• College degree or equivalent is a plus.

Responsibilities

• Analyze business trends and execute store initiatives with management.
• Communicate sales and profit performance tools, goals, and priorities to the team.
• Deliver an exceptional customer experience, resolve customer issues, and support client development through community outreach.
• Support recruitment, coaching, feedback, and team training.
• Maintain productivity, inventory control, operational processes, and sales floor standards.
• Promote new selling technology and uphold company policies and an inclusive store environment.

Skills

Retail leadership

Customer service

Communication

Team supervision

Time management

Education

College degree or equivalent

Tools

Point of Sale (POS) system

Inventory management

Job description

Brobston Group in Lee, MA is seeking an experienced FOH Selling Supervisor to support store management in executing business plans and achieving sales goals. You will guide the sales associate team, champion customer experience, and help maintain store standards and objectives.

Responsibilities include analyzing trends, communicating priorities, and delivering an exceptional customer experience while supporting recruitment, coaching, and training.