Sales Manager: Lead Teams & Elevate Customer Experience

Brobston Group; Newton (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Brobston Group is seeking a Manager, Sales to lead a store sales team and drive customer experience, sales results, and merchandising standards. You will recruit, onboard, and develop colleagues while aligning priorities with store goals.

You will coach selling behaviors, manage relationships, monitor fulfillment, and ensure efficient operations, including restocking and signing, to maximize performance.

Qualifications

• Associate's degree and 3-5 years of direct experience.
• Strong communication, presentation, planning, and strategy execution skills.
• Ability to monitor workflow and adjust priorities.
• Availability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to meet the physical requirements of the role, including walking, standing, climbing ladders, and lifting or moving up to 25 pounds.

Responsibilities

• Coach and model customer-centric selling behaviors and the use of selling technology.
• Lead relationship selling, client book development, and customer outreach.
• Support store priorities and oversee merchandising execution, restocking, floor moves, and signing.
• Monitor fulfillment processes and daily metrics to help achieve optimal fill rates.

Skills

Customer-centric selling

Communication

Presentation skills

Planning

Strategy execution

Leadership

Education

Associate's degree

Job description

The Brobston Group is seeking a Manager, Sales to lead a store sales team and drive customer experience, sales results, and merchandising standards. You will recruit, onboard, and develop colleagues while aligning priorities with store goals.

You will coach selling behaviors, manage relationships, monitor fulfillment, and ensure efficient operations, including restocking and signing, to maximize performance.