Front of House Manager-Restaurant

Cape Cod Cafe Inc; Brockton (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading restaurant in Brockton, Massachusetts is seeking a dedicated Front of House Manager to oversee daily operations. The ideal candidate will ensure exceptional customer service, manage staff effectively, and maintain a welcoming environment. Strong leadership and communication skills are essential for this role.

Qualifications

• Proven experience in a front of house management role.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise and coordinate front of house staff.
• Manage reservations and guest inquiries.
• Implement service standards and policies.

Skills

Leadership

Communication

Problem Solving

Interpersonal

Attention to Detail

Tools

Reservation Systems

Point-of-Sale Systems

Job description

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Job Description

We are seeking a dedicated and experienced Front of House Manager to oversee the daily operations of our establishment. The ideal candidate will ensure exceptional customer service, manage staff, and maintain a welcoming environment for guests. This role requires strong leadership skills and a passion for hospitality.

Key Responsibilities:

• Supervise, schedule, and coordinate front of house staff to ensure efficient service delivery
• Hire, train, mentor, and evaluate team members to enhance performance and customer satisfaction
• Manage reservations, seating arrangements, table turnover, and guest inquiries
• Address and resolve customer complaints professionally
• Monitor cleanliness and organization of the front of house area
• Implement and uphold service standards and policies

We are an equal opportunity employer and welcome applications from all qualified individuals.

Skills and Qualifications:

• Proven experience in a front of house management role or similar position
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and handle multiple tasks
• Knowledge of hospitality industry standards and best practices
• Proficient in reservation and point-of-sale systems
• Strong problem-solving skills and attention to detail
• Flexibility to work days, evenings, weekends, and holidays as needed

Company Description

Bar pizza was born in Brockton, Massachusetts, as a way for local bars to serve factory workers something delicious. Originally just called pizza in 1939, South Shore Bar Pizza became a known term later. Our bar pizza is made in a 10-inch pan with thin, freshly proofed dough, homemade oregano-based sauce, topped with a blend of cheddar cheeses, and baked in a deck oven. With 4 locations, experience Cape Cod Café, The Original Bar Pizza, perfected!