Front of House Manager The Highland Restaurant and Bar 391 Highland Avenue, Glenside, PA

Philadelphia Theatre Company; Abington Township (Montgomery County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a skilled Restaurant Manager to lead their operations. This role encompasses overseeing daily activities, ensuring quality service, and maximizing profitability. You'll manage a dedicated team, implement best practices, and maintain high standards of cleanliness and customer satisfaction. If you're passionate about the restaurant industry and thrive in a dynamic environment, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven experience in restaurant management or a related field.
• Strong customer service skills and a commitment to providing a positive experience.

Responsibilities

• Manage overall operations of the restaurant, ensuring customer satisfaction.
• Train and manage staff to ensure excellent customer service.

Skills

Restaurant Management

Leadership Skills

Time Management

Customer Service

Organizational Skills

Problem-Solving

Attention to Detail

Job description

We are seeking a skilled and experienced Restaurant Manager to oversee our restaurant group's operations.

We are K to Z Collective, owners of West Ave Grille, Pizza Wheel, The Highland Restaurant & Bar, and Taco Kidz Food Truck. In this role, you will be responsible for managing the daily operations of the restaurant, ensuring quality service, outstanding food, and maximizing profitability. You will also manage and motivate a team of staff members, ensuring they work together efficiently and effectively.

Qualifications:

• Proven experience in restaurant management or a related field.
• Excellent leadership, time management, and organizational skills.
• Ability to implement and adhere to best management practices and meet deadlines.
• Strong customer service skills and a commitment to providing a positive customer experience.
• Knowledge of food and beverage operations and industry trends.
• Professional demeanor and ability to stay calm under pressure.
• Proven aptitude for customer service.
• Ability to multitask and pay attention to detail.
• Effective time management and soft skills such as empathy, active listening, critical thinking, and problem-solving.

Duties and Responsibilities:

• Manage the overall operations of the restaurant, including overseeing staff, ensuring customer satisfaction, and maximizing profitability.
• Enforce policies and procedures that ensure efficient and effective restaurant operations.
• Help execute menus, ensuring they are appealing and satisfying to customers.
• Manage inventory and ordering of supplies to ensure the restaurant is adequately stocked.
• Train and manage staff, ensuring they are motivated, productive, and committed to excellent customer service.
• Monitor and maintain cleanliness and hygiene, meeting health and safety standards.
• Ensure compliance with all health and safety regulations and licensing requirements.
• Handle customer complaints and resolve issues professionally and promptly.
• Assist in implementing marketing strategies to promote the restaurant and increase customer traffic.

Expectations:

• Manage and maintain Front of House (FOH) staff.
• Manage and motivate staff to work effectively and efficiently.
• Delegate tasks appropriately.
• Communicate with managers about upcoming events and missing items.
• Proactively plan based on staff schedules.
• Work flexible hours, including evenings and weekends.