Front of House Manager, Live Events & Guest Experience

ATG Entertainment USA; New York (NY); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Paid sick time

Free event/concert tickets

Job summary

Kings Theatre in Brooklyn, NY seeks an experienced Front of House Manager to oversee guest services during performances. This part-time, event-based role includes hiring, training, scheduling, and supervising staff, resolving patron issues, and coordinating VIP activations to maintain the theatre’s high service standards.

Expect evenings, weekends and holidays per show calendar (about 90 events per year). The FOH Manager reports to the Deputy GM and collaborates with Box Office and Security to

Qualifications

• Must have prior front of house experience in theatre or live venue.
• Supervisory and staff scheduling experience preferred.
• Excellent customer service and interpersonal skills.
• Knowledge of Americans with Disabilities Act compliance.
• Ability to handle patron questions with professionalism.

Responsibilities

• Oversee guest services operations for all events.
• Hire, train, schedule, and supervise staff.
• Troubleshoot patron issues and coordinate VIP activations.
• Collaborate with Box Office, Security, and venue team.
• Maintain high standard of patron services and safety.

Skills

Front of House Management

Supervisory Experience

Customer Service

ADA Compliance Knowledge

Live Event Operations

Job description

Kings Theatre in Brooklyn, NY seeks an experienced Front of House Manager to oversee guest services during performances. This part-time, event-based role includes hiring, training, scheduling, and supervising staff, resolving patron issues, and coordinating VIP activations to maintain the theatre’s high service standards.

Expect evenings, weekends and holidays per show calendar (about 90 events per year). The FOH Manager reports to the Deputy GM and collaborates with Box Office and Security to