Front-of-House Performance Director

OPERA America, Inc.; New York (NY); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

The Metropolitan Opera seeks a Performance Manager to oversee front-of-house operations at the Metropolitan Opera House, ensuring a safe, welcoming guest experience and top-tier service during performances and events.

You will lead FOH staff, coordinate with venue operations, manage training, and resolve ticket or access issues while upholding high standards of guest care and safety throughout a demanding performance schedule.

Competenze

• Minimum 5–7 years managing public-facing staff in venues.
• F-03 and F-04 certifications must be obtained within 90 days.
• Knowledge of ADA compliance a plus.
• Experience with union staff preferred.
• Familiarity with Tessitura is a plus.

Mansioni

• Manage FOH performance staff during events and motivate them to deliver excellent service.
• Handle performance-related issues equitably and professionally.
• Design and implement bi-annual FOH training on service, accessibility, and safety.
• Uphold guest care by continually motivating staff and focusing on service each night.
• Ensure public spaces are clean, accessible, and guest-ready.

Conoscenze

Staff management

Guest services

ADA knowledge

Safety compliance

Problem solving

Team motivation

Descrizione del lavoro

The Metropolitan Opera seeks a Performance Manager to oversee front-of-house operations at the Metropolitan Opera House, ensuring a safe, welcoming guest experience and top-tier service during performances and events.

You will lead FOH staff, coordinate with venue operations, manage training, and resolve ticket or access issues while upholding high standards of guest care and safety throughout a demanding performance schedule.