Guest Services Manager — Live Event Venue

Live Nation Entertainment Inc; New York (NY); On-site; USD 33,000 - 39,000; Part time

Job summary

Live Nation Entertainment is seeking a Guest Services Manager for the Brooklyn Paramount venue. You will oversee ushers, ticket takers and greeters, ensuring high guest satisfaction and smooth operations during shows.

The role requires 3–5 years in a similar guest services position, strong communication, and the ability to manage budgets and staff, with physical duties including lifting up to 50 lbs. Part-time schedule with event-driven hours.

Qualifications

• 3–5 years’ experience in a similar guest services role.
• Proficient in Outlook, Excel, Word and PowerPoint.
• Excellent verbal, written and interpersonal communication skills.
• Ability to lift 50 lbs+ and perform physical tasks.

Responsibilities

• Interview, hire, train, supervise and counsel usher staff.
• Schedule and direct staff; conduct meetings.
• Resolve guest complaints and maintain guest satisfaction.
• Assist with budget and per-head goals.

Tools

Outlook

Excel

Word

PowerPoint

Job description

Live Nation Entertainment is seeking a Guest Services Manager for the Brooklyn Paramount venue. You will oversee ushers, ticket takers and greeters, ensuring high guest satisfaction and smooth operations during shows.

The role requires 3–5 years in a similar guest services position, strong communication, and the ability to manage budgets and staff, with physical duties including lifting up to 50 lbs. Part-time schedule with event-driven hours.