Front of House Manager — Lead & Elevate Guest Service

SRG Hospitality; White Lake (WI); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible scheduling

Growth opportunities

Team culture

Job summary

Suser Restaurant Group is seeking a Front of House Manager to lead the FOH team and ensure exceptional guest experiences at our lakes-area locations. The role emphasizes training, team motivation, and daily front-of-house operations, with the General Manager as a point of reference.

The ideal candidate has 1–2 years of supervisory experience in hospitality, strong communication skills, and a professional appearance aligned with our hospitality standards.

Qualifications

• 1–2 years of supervisory experience in a restaurant or retail environment.
• Ability to train, guide and lead a team in a fast-paced setting.
• Strong written and verbal communication, math and interpersonal skills.
• Excellent organization and time-management; flexible to schedule requirements.

Responsibilities

• Lead, coach, and develop the front of house team to deliver exceptional guest service.
• Manage daily FOH operations for smooth, efficient service across shifts.
• Act as manager in the absence of the General Manager and oversee restaurant operations.
• Oversee cash controls and enforce company policies and procedures.
• Ensure safety and security procedures are followed within the restaurant.
• Maintain high guest-service standards and promptly resolve issues.
• Monitor floor operations and guest flow; assist staff as needed.
• Coordinate with kitchen to ensure timely and accurate order delivery.
• Uphold company culture, values, and standards at all times.

Skills

Supervisory experience

Job description

Suser Restaurant Group is seeking a Front of House Manager to lead the FOH team and ensure exceptional guest experiences at our lakes-area locations. The role emphasizes training, team motivation, and daily front-of-house operations, with the General Manager as a point of reference.

The ideal candidate has 1–2 years of supervisory experience in hospitality, strong communication skills, and a professional appearance aligned with our hospitality standards.