Front of House Manager

Seahorse NYC; New York (NY); Vor Ort; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision benefits

Pre-tax transportation benefits

Paid sick time/Vacation

AFLAC and 401K

Employee Dining Discount

Zusammenfassung

Mercer Street Hospitality is hiring a Front of House Manager to join our hospitality team in New York. The role oversees service, trains staff, and ensures a premier guest experience with strong leadership across the FOH team.

Responsibilities include upholding service standards, managing schedules, and maintaining a welcoming dining environment while driving continuous improvements in guest satisfaction. Certification and compliance are required.

Qualifikationen

• 3 years of service experience, with at least two in management.
• Fluent in written and spoken English; Spanish is a plus.
• DOH and TIPS certification on hand.

Aufgaben

• Promotes the core values and culture of Mercer Street Hospitality.
• Leads FOH team and manages service quality and guest satisfaction.
• Trains, schedules, and delegates work to servers, bartenders, and hosts.
• Oversees service for all guests when on property and maintains dining areas and bathrooms.
• Develops relationships with guests and addresses service needs.
• Prepares regular financial reports and maintains records.
• Ensures compliance with policies, procedures, and service standards.

Kenntnisse

Organizational skills

Time management

Professional demeanor

English proficiency

Tools

Micros POS back-office

Jobbeschreibung

We are seeking to hire a dynamic and experienced Front of House Manager to join our hospitality team. The Restaurant Manager is responsible for consistently providing restaurant guests with friendly and professional service, ensuring consistent execution in an attractive, well-maintained environment, and ensuring 100% guest satisfaction. This staff member will float during service time, observing and helping the service staff and opening/closing the restaurant as needed.

Duties & Essential Functions include:

• Promotes the core values and culture of Mercer Street Hospitality, ty including but not limited to excellence in food and beverage, service, and hospitality.
• Works with the General Manager and Assistant General Manager to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.
• Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members. Coordinates with the General Manager and Culinary team with continued updates on training material as well as service tools.
• Provide and oversee the service for all guests when on property.
• Develops positive customer relationships and addresses customer service needs.
• Fulfills regular financial reports
• Enforces sanitary practices for food handling, general cleanliness, and maintenance of dining areas and bathrooms
• Executes regular reports on the state of service quality - both in terms of successes to be celebrated and areas of concern
• Appraises staff performance and provides feedback to improve productivity.
• Develops strategies for better workplace efficiency and goal achievement.
• Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
• Maintains physical facilities within the restaurant space.
• General Maintenance of the property, support for the service team, and other tasks as assigned

Competencies & Qualifications:

• 3 years of service experience, with at least two in management; high marks for those with a background in a Hotel Restaurant Environment
• Organizational skills
• Experience with Micros POS back-office functions
• Effective time management
• Present with professional demeanor
• Positive and clear written and oral communication skills
• Ability to engage guests successfully and build a relationship
• Fluent in written and spoken English. Spanish fluency appreciated.
• Must have DOH and TIPS certification on hand.

Benefits Include:

• Opportunities for growth
• Health, dental, and vision benefits are offered in accordance with the ACA
• Pre-tax transportation benefits
• Paid sick time/Vacation
• AFLAC and 401K
• Employee Dining Discount
• Salary ($75,000.00 - $85,000.00) depending on experience.

Mercer Street Hospitality is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Mercer Street Hospitality is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mercer Street Hospitality are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, family or parental status, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Mercer Street Hospitality will not tolerate discrimination or harassment based on any of these characteristics.