Front of House Manager

University of Houston; Houston (TX); On-site; USD 49,000 - 56,000; Full time

Job summary

University of Houston's Cullen Performance Hall seeks a position responsible for daily ticket office operations, ticket distribution, and Front of House event management for all Cullen Performance Hall productions. You will oversee ticket sales, seating, deposits, and financial reconciliation across multiple platforms, while coordinating staff and event logistics.

Experience in theater operations or box office management is preferred.

Qualifications

• Requires a 4-year degree or equivalent; Department may accept education in lieu of experience.
• Minimum of one year of directly job-related experience.

Responsibilities

• Manage ticketing operations for Cullen Performance Hall events, including sales, seating, and deposits.
• Lead marketing and outreach programs for the venue and support event promoters.
• Generate and reconcile ticketing reports across platforms and verify attendance and revenue.
• Prepare, reconcile, and process daily deposits in compliance with policies.
• Maintain financial and ticketing records ensuring data consistency across reports.
• Oversee front of house operations: lobby setup, merchandise, ushers, staff coordination, and concessions.
• Collaborate with internal and external customers to provide ticketing information and status updates.
• Handle complaints and ticket issues professionally and fairly.
• Maintain calendars, messaging, and ticket office information on websites and platforms.
• Oversee maintenance of ticketing equipment and oversee scheduling of staff and student workers.
• Perform other duties; education or experience may be substituted as needed.

Skills

Customer service

Communication

Detail oriented

Team coordination

Education

4 year degree or equivalent

Tools

Ticketing systems

Job description

Department:Cullen Performance HallSalary:$49,400 - $56,200

Description:

Responsible for managing the daily operations of the Performance Hall ticket office including distribution and sale of tickets and Front of House event management and execution for all Cullen Performance Hall productions.

1. Manages the ordering, sale, and accounting for all tickets sold for Cullen Performance Hall events including internal distribution of all ticket related collateral materials, correspondence to ticket holders, sale of tickets, assignment of seats and proper distribution of ticket orders.

2. Manages and leads the marketing and outreach programs for the venue in support of all events, provides marketing and communication support to event promoters/organizers, and maintains social media platforms for the venue.

3. Generates and reconciles comprehensive ticketing reports for each event, verifying sales figures, attendance, and revenue across multiple platforms.

4. Accurately prepares, reconciles, and processes daily deposits for all received payments, ensuring compliance with financial policies and timely reporting.

5. Oversees and maintains precise financial and ticketing records for all Cullen Performance Hall events, ensuring consistency between sales data, deposits, and reports.

6. Manages front of house operations for all events to ensure successful execution of event logistics, including but not limited to lobby set-up, merchandise set-up, settlement, ushers, support staff coordination, supervision, scheduling box office staff, and coordination of concession services.

7. Works closely with internal and external customers on a daily basis to provide customer service assistance and ticket sales status information.

8. Manages complaints, ticket problems, and customer service issues in a fair, professional, and courteous manner.

9. Manages the regular updates of calendars, electronic messages and other ticket office information equipment with event information, sales dates, prices and times on venue websites, ticketing site, and approved marketing platforms.

10. Oversees the front of house and ticketing equipment preventative maintenance and repairs.

11. Oversees the hiring, training, staffing and supervision of student workers.

12. Performs other duties as assigned.

Department is willing to accept education in lieu of experience.
Department is willing to accept experience in lieu of education.

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Requires a minimum of one (1) year of directly job-related experience.

Additional Posting Information:

Experience in theater operations, box office management, ticketing systems, event venue operations, or performing arts administration are preferred.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.