Front of House Manager - (497170 )

University of Houston; Houston (TX); In loco; USD 49.000 - 56.000; Tempo pieno

Descrizione del lavoro

University of Houston in Houston, TX seeks a dynamic Box Office & Events Manager to oversee Cullen Performance Hall ticket operations and front of house for all productions. You will manage ticket sales, seating, reporting, and deposits, while coordinating staff and concessions for events.

Strong customer service and financial controls are essential. The role supports marketing and outreach, maintains venue calendars and communications, and ensures smooth event execution from start to finish at

Competenze

• Minimum of one year of directly job-related experience.
• Education in lieu of experience may be accepted.
• Experience in theater operations, box office management or ticketing systems is preferred.

Mansioni

• Oversee daily box office operations and ticket distribution for Cullen Performance Hall events.
• Manage seating assignments, ticket sales, deposits, and revenue reconciliation.
• Lead marketing/outreach efforts and maintain venue social media channels.
• Prepare and reconcile event ticket reports and sales figures across platforms.
• Ensure compliance with financial policies and timely reporting of deposits.
• Coordinate front of house staff, ushers, and concession services for events.
• Respond to customer inquiries, resolve complaints, and provide ticketing status updates.
• Maintain calendars and ensure event information is current on websites and ticketing sites.
• Oversee equipment maintenance related to front of house and ticketing systems.
• Hire, train, and supervise student workers; perform other duties as assigned.

Formazione

4-year degree from college or university

Descrizione del lavoro

Department: Cullen PerformanceHallSalary: $49,400 - $56,200

Description:

Responsible for managing the daily operations of the PerformanceHall ticket office including distribution and sale of tickets andFront of House event management and execution for all CullenPerformance Hall productions.

1. Manages the ordering, sale, and accounting for all ticketssold for Cullen Performance Hall events including internaldistribution of all ticket related collateral materials,correspondence to ticket holders, sale of tickets, assignment ofseats and proper distribution of ticket orders.

2. Manages and leads the marketing and outreach programs for thevenue in support of all events, provides marketing andcommunication support to event promoters/organizers, and maintainssocial media platforms for the venue.

3. Generates and reconciles comprehensive ticketing reports foreach event, verifying sales figures, attendance, and revenue acrossmultiple platforms.

4. Accurately prepares, reconciles, and processes daily depositsfor all received payments, ensuring compliance with financialpolicies and timely reporting.

5. Oversees and maintains precise financial and ticketingrecords for all Cullen Performance Hall events, ensuringconsistency between sales data, deposits, and reports.

6. Manages front of house operations for all events to ensuresuccessful execution of event logistics, including but not limitedto lobby set-up, merchandise set-up, settlement, ushers, supportstaff coordination, supervision, scheduling box office staff, andcoordination of concession services.

7. Works closely with internal and external customers on a dailybasis to provide customer service assistance and ticket salesstatus information.

8. Manages complaints, ticket problems, and customer serviceissues in a fair, professional, and courteous manner.

9. Manages the regular updates of calendars, electronic messagesand other ticket office information equipment with eventinformation, sales dates, prices and times on venue websites,ticketing site, and approved marketing platforms.

10. Oversees the front of house and ticketing equipmentpreventative maintenance and repairs.

11. Oversees the hiring, training, staffing and supervision ofstudent workers.

12. Performs other duties as assigned.

Department is willing to accept education in lieu ofexperience.
Department is willing to accept experience in lieuofeducation.

MQ: Requires a thorough understanding of both theoretical andpractical aspects of an analytical, technical or professionaldiscipline; or the basic knowledge of more than one professionaldiscipline. Knowledge of the discipline is normally obtainedthrough a formal, directly job-related 4 year degree from a collegeor university or an equivalent in-depth specialized trainingprogram that is directly related to the type of work beingperformed.

Requires a minimum of one (1) year of directly job-relatedexperience.

Additional Posting Information:

Experience in theater operations, box office management,ticketing systems, event venue operations, or performing artsadministration are preferred.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.