Front of House Maestro & Events Coordinator

The Johns Hopkins University; Baltimore (MD); On-site; USD 48,000 - 85,000; Full time

Job summary

Johns Hopkins University’s Peabody Institute seeks a Front of House Coordinator to oversee front-of-house operations for public and private events in Baltimore and Washington, DC. The role includes managing student ushers, box office staff, seating, accessibility, and incident response.

Minimum qualifications include a high school diploma or GED and strong customer service, scheduling and training skills. Preferred: a Bachelor's degree and operating-policy experience.

Qualifications

• High school diploma or GED required; some college helpful.
• 1 year of customer service experience required.
• Experience hiring, scheduling and training staff preferred.
• Education may substitute for experience per policy.

Responsibilities

• Implement ticketing policies and procedures.
• Monitor seat holds and venue capacities for events at multiple campuses.
• Manage online ticket sales for events and campuses.
• Respond promptly to patron inquiries for all performances.
• Hire and train student ushers and approve schedules and payroll.
• Oversee public spaces, signage, supplies and safety readiness.
• Maintain event listings, seating and capacities in ArtsVision.
• Provide onsite event coverage and act as main patron contact.

Skills

Customer service

Staff scheduling

Staff training

Event operations

Education

High School Diploma/GED

Bachelor's degree desirable

Tools

ArtsVision

Job description

Johns Hopkins University’s Peabody Institute seeks a Front of House Coordinator to oversee front-of-house operations for public and private events in Baltimore and Washington, DC. The role includes managing student ushers, box office staff, seating, accessibility, and incident response.

Minimum qualifications include a high school diploma or GED and strong customer service, scheduling and training skills. Preferred: a Bachelor's degree and operating-policy experience.