Front of House Coordinator (Peabody Concert Operations)

The Johns Hopkins University; Baltimore (MD); On-site; USD 48,000 - 85,000; Full time

Job summary

Johns Hopkins University’s Peabody Institute seeks a Front of House Coordinator to oversee front-of-house operations for public and private events in Baltimore and Washington, DC. The role includes managing student ushers, box office staff, seating, accessibility, and incident response.

Minimum qualifications include a high school diploma or GED and strong customer service, scheduling and training skills. Preferred: a Bachelor's degree and operating-policy experience.

Qualifications

• High school diploma or GED required; some college helpful.
• 1 year of customer service experience required.
• Experience hiring, scheduling and training staff preferred.
• Education may substitute for experience per policy.

Responsibilities

• Implement ticketing policies and procedures.
• Monitor seat holds and venue capacities for events at multiple campuses.
• Manage online ticket sales for events and campuses.
• Respond promptly to patron inquiries for all performances.
• Hire and train student ushers and approve schedules and payroll.
• Oversee public spaces, signage, supplies and safety readiness.
• Maintain event listings, seating and capacities in ArtsVision.
• Provide onsite event coverage and act as main patron contact.

Skills

Customer service

Staff scheduling

Staff training

Event operations

Education

High School Diploma/GED

Bachelor's degree desirable

Tools

ArtsVision

Job description

General Summary Reporting to the Concert Office Manager, the Front of House Coordinator will oversee the front of house operations for public and private events at Peabody Institute’s Baltimore campus and the Washington, DC performance space, and will assist the Concert Office Manager with general administrative duties.

Specific Duties & Responsibilities Implement ticketing policies and procedures

• Monitor seat holds and venue capacities for events at the Peabody Baltimore campus, Hopkins Bloomberg Center in Washington, D.C., and additional performances spaces when the institution moves off campus.
• Manage online ticket sales for ticketed events for the Baltimore and DC Campuses, and additional performances when the institution moves off campus.
• Respond promptly to patron inquiries for all public performances.

Manage student usher and box office crew for all performance venues

• Hire and train student ushers twice a year (once per semester).
• Create and distribute weekly schedules, assigning ushers to shifts as needed, approving shift trades, ensuring proper staffing levels for events.
• Maintain usher handbook and communicate all changes and updates to policies.
• Approve weekly payroll for student ushers.
• Print weekly Event Info sheets for head ushers for all events.

Oversee public spaces and crowd flow

• Assist in maintaining cleanliness and order in all public areas near performance spaces.
• Ensure front of house readiness for events and emergencies.
• Oversee lobby signage for public events.
• Monitor and replenish front of house supplies, including signage, attendance clickers, flashlights, lobby chimes and forms.
• Maintain, First Aid and CPR compliance. Coordinate with Facilities team for supplies and compliance related issues.

Maintain Internal and Public Information for Staff, Faculty, Students and Patrons

• Review and ensure accuracy of event listings on the public and internal listings, including information about tickets, live streams, parking, accessibility, etc.
• Work with the Ensemble Office, Concert Office, Preparatory, and DAR team to manage seating kills, reservations, and capacities for individual performances.
• Attend weekly Events Meeting and maintain front of house details in ArtsVision, including staffing support needed, seat reservations, capacities, and schedules.

Onsite management of events

• Work select events throughout the year, managing student ushers, the box office and acting as the main point of contact for patrons in attendance.
• Provide event coverage for offsite events at the DC space and other spaces the institution identifies by managing ushers, the box office, and other miscellaneous event related requirements.
• Administrative Assistance for Concert Office
• Assist with Supporting competitions and other events identified by the Concert Office Manager.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma/GED.
• One year of professional experience in customer service
• Experience hiring, scheduling and training staff
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula

Preferred Qualifications

• Bachelor's Degree.
• Experience in implementing operating policies and procedures.

Classified Title: Box Office Coordinator

Job Posting Title (Working Title): Front of House Coordinator (Peabody Concert Operations)

Role/Level/Range: ATO 37.5/03/OG

Starting Salary Range: $24.85 - $43.55 HRLY ($50,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: 37.5 hours per week

FLSA Status: Non-Exempt

Location: Peabody Institute

Department name: Concert Operation

Personnel area: Peabody