Front of House Coordinator (Peabody Concert Operations)

The Chronicle Of Higher Education, Inc.; Baltimore (MD); On-site; USD 66,756,000 - 116,990,000; Full time

Job summary

Johns Hopkins University at the Peabody Institute seeks a Front of House Coordinator to oversee FOH operations for public and private events in Baltimore and Washington, DC. You will implement ticketing policies, manage online sales, and respond to patrons with a focus on excellent service.

You will hire, train and schedule student ushers, supervise payroll, and maintain FOH policies. This is a full-time role based at Peabody with responsibilities across campus venues.

Qualifications

• High School Diploma or GED required; one year of professional customer service experience.
• Experience hiring, scheduling and training staff.
• Additional education may substitute for required experience or required education, per policy.

Responsibilities

• Implement ticketing policies and procedures.
• Monitor seat holds and venue capacities across campuses.
• Manage online ticket sales for Baltimore and DC campuses.
• Respond promptly to patron inquiries for all public performances.
• Hire and train student ushers twice a year and create weekly schedules.
• Approve weekly payroll for student ushers.
• Maintain usher handbook and communicate policy updates.
• Oversee public spaces and crowd flow; ensure readiness for events.
• Review event listings for accuracy; manage seating and capacities.
• Attend weekly events meetings and update front of house details.

Skills

Customer service

Staff hiring

Staff scheduling

Staff training

Education

High School Diploma/GED

Bachelor's Degree

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

General Summary

Reporting to the Concert Office Manager, the Front ofHouse Coordinator will oversee the front of house operations for public and private events at Peabody Institute’s Baltimore campus and the Washington, DC performance space, and will assist the Concert Office Manager with general administrative duties.

Specific Duties & Responsibilities

Implement ticketing policies and procedures

• Monitor seat holds and venue capacities for events at thePeabody Baltimore campus, Hopkins Bloomberg Center in Washington,D.C., and additional performances spaces when the institution movesoff campus.
• Manage online ticket sales for ticketed events for theBaltimore and DC Campuses, and additional performances when theinstitution moves off campus.
• Respond promptly to patron inquiries for all publicperformances.

Manage student usher and box office crew for all performancevenues

• Hire and train student ushers twice a year (once persemester).
• Create and distribute weekly schedules, assigning ushers toshifts as needed, approving shift trades, ensuring proper staffinglevels for events.
• Maintain usher handbook and communicate all changes and updatesto policies.
• Approve weekly payroll for student ushers.
• Print weekly Event Info sheets for head ushers for allevents.

Oversee public spaces and crowd flow

• Assist in maintaining cleanliness and order in all public areasnear performance spaces.
• Ensure front of house readiness for events andemergencies.
• Oversee lobby signage for public events.
• Monitor and replenish front of house supplies, includingsignage, attendance clickers, flashlights, lobby chimes andforms.
• Maintain, First Aid and CPR compliance. Coordinate withFacilities team for supplies and compliance related issues.

Maintain Internal and Public Information for Staff, Faculty,Students and Patrons

• Review and ensure accuracy of event listings on the public andinternal listings, including information about tickets, livestreams, parking, accessibility, etc.
• Work with the Ensemble Office, Concert Office, Preparatory, andDAR team to manage seating kills, reservations, and capacities forindividual performances.
• Attend weekly Events Meeting and maintain front of housedetails in ArtsVision, including staffing support needed, seatreservations, capacities, and schedules.

Onsite management of events

• Work select events throughout the year, managing studentushers, the box office and acting as the main point of contact forpatrons in attendance.
• Provide event coverage for offsite events at the DC space andother spaces the institution identifies by managing ushers, the boxoffice, and other miscellaneous event related requirements.
• Administrative Assistance for Concert Office
• Assist with Supporting competitions and other events identifiedby the Concert Office Manager.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma/GED.
• One year of professional experience in customer service
• Experience hiring, scheduling and training staff
• Additional education may substitute for required experience andadditional related experience may substitute for required educationbeyond a high school diploma/graduation equivalent, to the extentpermitted by the JHU equivalency formula

Preferred Qualifications

• Bachelor's Degree.
• Experience in implementing operating policies andprocedures.

Classified Title: Box Office Coordinator
Job Posting Title (Working Title): Front of House Coordinator(Peabody Concert Operations)
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.85 - $43.55 HRLY ($50,000 targeted;Commensurate w/exp.)
Employee group: Full Time
Schedule: 37.5 hours per week
FLSA Status: Non-Exempt
Location: Peabody Institute
Department name: Concert Operation
Personnel area: Peabody

The successful candidate(s) for this position will be subject to a pre-employment background check.

The following additional provisions may apply depending on which campus you will work. Your recruiter will adviseaccordingly.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

Equal Opportunity Employer

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Learn more: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Important legal information http://hrnt.jhu.edu/legal.cfm