Front-of-House Leader & Service Coach

Mermaid Hospitality; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Training

Employee Discount

Job summary

Mermaid Hospitality is seeking a hands‑on Service Manager to lead the floor, coach the team, and ensure guests feel cared for from arrival to goodbye. You will be a visible presence on the dining room, set the tone, and drive great service in a fast‑paced setting in New York.

The role requires at least 3 years of management experience in upscale restaurants, strong knowledge of food, beverage and service, and familiarity with Toast/OpenTable. Evening/weekend hours apply.

Qualifications

• At least 3 years of management experience in busy, upscale restaurants.
• Strong food, beverage, and service knowledge.
• Familiarity with Toast, OpenTable or similar systems.

Responsibilities

• Lead service with clear direction and a calm presence during the rush.
• Coach servers, bartenders, hosts, and support staff on hospitality and timing.
• Build guest relationships and handle concerns with warmth and judgment.
• Work closely with the kitchen to keep communication clear.
• Help recruit, onboard, and develop a strong front‑of‑house team.
• Manage opening/closing routines, scheduling, labor and cost controls.

Skills

Leadership

Team management

Customer service

Hospitality

Staff coaching

Tools

Toast

OpenTable

Job description

Mermaid Hospitality is seeking a hands‑on Service Manager to lead the floor, coach the team, and ensure guests feel cared for from arrival to goodbye. You will be a visible presence on the dining room, set the tone, and drive great service in a fast‑paced setting in New York.

The role requires at least 3 years of management experience in upscale restaurants, strong knowledge of food, beverage and service, and familiarity with Toast/OpenTable. Evening/weekend hours apply.