Restaurant Service Manager

Mermaid Hospitality; New York (NY); Presencial; USD 80.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Training

Employee Discount

Descripción de la vacante

Mermaid Hospitality is seeking a hands‑on Service Manager to lead the floor, coach the team, and ensure guests feel cared for from arrival to goodbye. You will be a visible presence on the dining room, set the tone, and drive great service in a fast‑paced setting in New York.

The role requires at least 3 years of management experience in upscale restaurants, strong knowledge of food, beverage and service, and familiarity with Toast/OpenTable. Evening/weekend hours apply.

Formación

• At least 3 years of management experience in busy, upscale restaurants.
• Strong food, beverage, and service knowledge.
• Familiarity with Toast, OpenTable or similar systems.

Responsabilidades

• Lead service with clear direction and a calm presence during the rush.
• Coach servers, bartenders, hosts, and support staff on hospitality and timing.
• Build guest relationships and handle concerns with warmth and judgment.
• Work closely with the kitchen to keep communication clear.
• Help recruit, onboard, and develop a strong front‑of‑house team.
• Manage opening/closing routines, scheduling, labor and cost controls.

Conocimientos

Leadership

Team management

Customer service

Hospitality

Staff coaching

Herramientas

Toast

OpenTable

Descripción del empleo

SERVICE MANAGER | MERMAID HOSPITALITY

Lead the floor. Coach the team. Make the night.

$80,000–$90,000 per year

You notice the table that needs attention, the server who could use a hand, and the moment to pick up the pace. You know how to make a busy dining room feel welcoming, and you enjoy teaching others how to do it.

Mermaid Hospitality is looking for a hands‑on Service Manager who takes pride in great service and helping a team get better. You’ll be a visible presence on the floor, setting the tone, coaching the team, and making sure guests feel cared for from arrival to goodbye.

What you’ll do

• Lead service with clear direction and a calm presence during the rush


• Coach servers, bartenders, hosts, and support staff on hospitality, menu knowledge, timing, and attention to detail


• Build guest relationships and handle concerns with warmth, good judgment, and follow-through


• Work closely with the kitchen to keep communication clear and service running smoothly


• Help recruit, onboard, and develop a strong front‑of‑house team


• Manage opening and closing routines, scheduling, labor, and day‑to‑day cost controls while maintaining health and safety standards

What you’ll bring

• At least 3 years of management experience in busy, upscale restaurants


• Strong food, beverage, and service knowledge


• Familiarity with Toast, OpenTable, or similar systems


• An encouraging coaching style and the confidence to hold people accountable


• The ability to prioritize quickly while staying attentive to guests and your team


• Availability for evenings, weekends, and holidays

Pay and benefits

• $80,000–$90,000 annually, plus health, dental, and vision insurance; 401(k); paid time off; paid training; and an employee discount.