Front of House Leader — Lakefront Hospitality

Mau Marine; Okoboji (IA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Complimentary use of employee boat

Uniform package

Paid schooling and continuing ed

Team-Oriented Atmosphere

Job summary

Mau Marine in Okoboji, IA seeks a Front of House Manager to oversee day-to-day FOH operations, resolve guest concerns, and collaborate with hosts to manage customer flow and ensure smooth service during peak season.

This role requires strong leadership, organization, and communication skills, with a focus on staff training, service excellence, and maintaining Mau Marine’s lakeside guest experience during peak season.

Qualifications

• Pursuing a degree in Management, Hospitality, or related field is preferred.
• Prior restaurant/hospitality or customer service experience is a plus.
• Ability to work days, nights, weekends and holidays.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Oversee day-to-day front-of-house operations, assign sections, ensure staffing for anticipated meal counts, and adjust staff levels as needed.
• Resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage.
• Collaborate with hosts to manage customer flow, estimate wait times, and synchronize front- and back-of-house teams.
• Administer training to all front-of-house staff to ensure service beyond expectations.
• Uphold and enforce company policies and service standards.
• Participate in team meetings and offer ideas to improve service efficiency.
• Other duties as assigned.

Skills

Leadership

Customer service

Staff training

Communication

Education

Degree in Management/Hospitality (preferred)

Job description

Mau Marine in Okoboji, IA seeks a Front of House Manager to oversee day-to-day FOH operations, resolve guest concerns, and collaborate with hosts to manage customer flow and ensure smooth service during peak season.

This role requires strong leadership, organization, and communication skills, with a focus on staff training, service excellence, and maintaining Mau Marine’s lakeside guest experience during peak season.