Front of House Manager

Mau Marine; Okoboji (IA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Complimentary use of employee boat

Uniform package

Paid schooling and continuing ed

Team-Oriented Atmosphere

Job summary

Mau Marine in Okoboji, IA seeks a Front of House Manager to oversee day-to-day FOH operations, resolve guest concerns, and collaborate with hosts to manage customer flow and ensure smooth service during peak season.

This role requires strong leadership, organization, and communication skills, with a focus on staff training, service excellence, and maintaining Mau Marine’s lakeside guest experience during peak season.

Qualifications

• Pursuing a degree in Management, Hospitality, or related field is preferred.
• Prior restaurant/hospitality or customer service experience is a plus.
• Ability to work days, nights, weekends and holidays.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Oversee day-to-day front-of-house operations, assign sections, ensure staffing for anticipated meal counts, and adjust staff levels as needed.
• Resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage.
• Collaborate with hosts to manage customer flow, estimate wait times, and synchronize front- and back-of-house teams.
• Administer training to all front-of-house staff to ensure service beyond expectations.
• Uphold and enforce company policies and service standards.
• Participate in team meetings and offer ideas to improve service efficiency.
• Other duties as assigned.

Skills

Leadership

Customer service

Staff training

Communication

Education

Degree in Management/Hospitality (preferred)

Job description

OVERVIEW:The Front of House Manager position is responsible for overseeing day-to-day front-of-house operations, resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage, and collaborate with hosts to manage customer flow, estimating wait times, and maintaining synchronization between front and back-of-house teams. TheFront of House Managermust be professional, maintain a positive attitude, and uphold Mau Marine's mission.

OKOBOJI STORE MISSION: Okoboji Store Bar & Kitchen will make every dining experience easy, enjoyable, and memorable for our customers. We will do this through an exceptional team dedicated to outstanding hospitality, quality food and drinks, and setting the standard for lakeside guest service.

POSITION RELATIONSHIPS:

Reports to: General Manager

Key Internal Relationships: Kitchen Managers, FOH Managers, and Bar Managers

Direct Reports:Servers and Hosts

RESPONSIBILITIES

The following responsibilities will be expected for this position:

• Oversee day-to-day front-of-house operations; including assigning sections in which servers work, ensuring adequate staffing for the anticipated meal count, and adjusting staff levels when dining traffic is less than expected.
• Resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage. Regular table touches and attentive presence are crucial for our service standards.
• Collaborate with hosts to manage customer flow, estimating wait times, and maintaining synchronization between front and back-of-house teams.
• Administering training to all front of house staff; including servers, bussers, hosts, and food runners to ensure a level of service beyond the customers' expectations.
• Uphold and enforce company policies, setting a standard for front-of-house conduct and service excellence.
• Participate in team meetings, offering insights and suggestions for improving service efficiency.
• Other duties as assigned

REQUIREMENTS

Applicants must possess the following qualifications:

• Pursuing a degree in Management, Hospitality, or related field is preferred
• Prior experience in the restaurant industry, hospitality, customer service, or a related field is a plus
• Ability to work days, nights, weekends and holidays
• Ability to communicate effectively with guests, staff, and management
• Excellent leadership and interpersonal skills
• Strong organizational and multitasking abilities
• Enthusiastic about providing exceptional customer service
• Ability to work effectively under pressure in a demanding environment

COMPENSATION AND BENEFITS

Starting wage is dependent on skills, experience and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health Insurance
• 401(k) plan
• Complimentary use of employee boat fleet
• Uniform package
• Paid schooling and continuing education
• Team-Oriented Atmosphere fostering success and career development

SEE YOURSELF AT MAU MARINE OF OKOBOJI IOWA- The Okoboji Store Bar and Kitchen provides a fast-paced, energetic work environment located right on East and West Lake Okoboji. We can give you the opportunity to gain vital work experience at the busiest summer tourist location in the tristate area! Our success is measured by the tenure and development of individual team members as well as creating exceptional guest experiences.